Robert Joseph Reyna
Pflugerville,TX
Summary
Goal-oriented manager with distinguished experience in Telecommunications industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
Work History
Business Development Representative
Summit Eleven, Inc.
Austin, TX
10.2022 - Current
- Brought in new accounts through successful networking strategies and promotional approaches.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new, and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Exceeded target individual average revenue goals year over year.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Developed, maintained and utilized diverse client base
Senior Sales Account Manager
Triton Networks, LLC
Dallas, TX
07.2020 - 09.2022
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Handled high-profile accounts worth up to $500,000 while overseeing team of 7 employees.
- Motivated team members to meet and exceed sales targets.
- Collaborated with CEO to determine company goals and translate goals to individual clients needs.
- Originated new business transactions by incorporating expertise and value propositions.
- Provided extensive support in sales, technical and business areas to key accounts.
- Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Broadband Provisioning Team Lead/Sales Representative
Triton Networks, LLC
Dallas, TX
11.2018 - 07.2020
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Provided customer with information and requirements for all services.
- Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
- Complied with all company quality, security and safety guidelines.
- Trained new employees to properly perform installations and repairs.
- Utilized industry equipment to analyze, identify and resolve technical problems.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of 7 employees, overseeing hiring, training, and professional growth of employees
Accounts Payable Supervisor
Triton Networks, LLC
Dallas, TX
04.2017 - 11.2018
- Processed all vendor invoices promptly in accordance with company policy.
- Oversaw monthly accounting close process for timely and accurate reporting of financial information.
- Tracked expenditures and prepared reports for records and management review.
- Entered job costing data from payroll records and supported payroll administration process.
- Interacted with corporate vendors, upper management and peers.
- Mentored office employees on proper administrative procedures and how to use programs such as QuickBooks, keeping operations consistent and efficient for maximum performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Performed billing, collection and reporting functions for office generating over $300,000 annually
Patient Access Team Lead
Patient Access Medical City Dallas Hospital
Dallas, Texas
09.2012 - 04.2017
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Bachelors or Music Degree - Music Performance
Stephen F. Austin University
Nacogdoches, TX05.2011
Skills
- Relationship Building
- Operating Procedures and Policies
- Decision Making
- Sales Records Management
- Staff Training and Development
- Detail-Oriented
- Time Management
- Salesforce Software
- Problem Solving
- Customer Service
- Account Servicing
- Direct Sales
Timeline
Business Development Representative
Summit Eleven, Inc.
10.2022 - Current
Senior Sales Account Manager
Triton Networks, LLC
07.2020 - 09.2022
Broadband Provisioning Team Lead/Sales Representative
Triton Networks, LLC
11.2018 - 07.2020
Accounts Payable Supervisor
Triton Networks, LLC
04.2017 - 11.2018
Patient Access Team Lead
Patient Access Medical City Dallas Hospital
09.2012 - 04.2017
Bachelors or Music Degree - Music Performance
Stephen F. Austin University
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