Robert L. Foster
Raleigh,NC
Summary
Dynamic healthcare professional with extensive experience at UNC Rex Healthcare, excelling in quality assurance and team leadership. Proven track record in training and mentoring staff, ensuring compliance, and enhancing patient access processes. Skilled in data analysis and goal-oriented management, driving improvements in service quality and operational efficiency.
Overview
30
30
years of professional experience
Work History
Supervisor/Quality Assurance Coordinator
UNC Rex Healthcare
Raleigh, NC
07.2004 - 11.2024
- Conduct daily audits of patient access registration using work queues and reports.
- Ensure compliance with hospital and departmental policies and procedures
- Verify the accuracy of insurance and registration data.
- Retrieve, analyze and report key performance indicators related to Patient Access processes.
- Identify trends and report to management to improved trainings and coaching.
- Maintain reports to track quality data.
Patient Access Team Leader
UNC Rex Healthcare
Raleigh, NC
07.1999 - 06.2004
- Coordinate and organize assignments for all Patient Access Intake Specialist.
- Assist with registration as needed.
- Ensure accurate patient registrations and admission into ADT system.
- Distribute on daily basis any outstanding discrepancies assigned from QA team.
- Assist with training and preceptor new hires.
Access Management ED Intake Specialist
UNC Rex Healthcare
Raleigh, NC
04.1995 - 06.1999
- Interact with patients and their family's members.
- Entering demographic and insurance information into ADT system.
- Completed all intake assessment forms and registration required forms.
- Copy all insurance cards and interoffice to billings to verify insurance coverage.
- Check out patients and print out discharge instructions.
Education
No Degree - Business Administration And Management
Hardbarger Jr. College of Business
Raleigh, NC06-1978
High School Diploma -
Graham High School
Graham05-1976
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor/Quality Assurance Coordinator
UNC Rex Healthcare
07.2004 - 11.2024
Patient Access Team Leader
UNC Rex Healthcare
07.1999 - 06.2004
Access Management ED Intake Specialist
UNC Rex Healthcare
04.1995 - 06.1999
No Degree - Business Administration And Management
Hardbarger Jr. College of Business
High School Diploma -
Graham High School