ROBERT M. JENKINS

• Provide accurate and efficient captioning services to hearing impaired clients via caption-enabled phones.
• Simultaneously listen to call audio, voice and/or type audible content, and proof-read captions as words appear on-screen.
• Continuously scan text and make timely corrections to captions as needed.
• Adhere to call floor readiness standards.
• Consistently achieve and exceed CapTel's quality standards for captioning accuracy and speed, as well as those for shift adherence.

10/2018 to 2/2022, and 8/12 to 9/14.

• Utilized web-based tools to analyze needs of prospective customer and match to appropriate company products and services.
• Presented and explained recommended products, benefits, features, and alternatives, using consultative approach.
• Conducted plan analysis and comparison for new or existing clients seeking new solutions.

• Scheduled meetings and consulted with members to discuss overall financial situations and determine needs for Life, Annuity, Disability, and LTC insurance.
• Recommended type and amount of coverage based on analysis of members' unique circumstances using consultative approach, and assisted with applications for insurance.
• Provided policy review and claims services for K of C members and their families.
• Assisted with developing membership of 5 K of C councils.
• Qualified for and graduated from Field Agent Training School at K of C Headquarters in New Haven, Connecticut 2/2015.

• Mentored, coached and lead online admissions team to build new student enrollment and to support current student retention.
• Provided ongoing training and support to team members to ensure accuracy with regard to college program knowledge, military and veteran education benefits, and enrollment procedures.
• Cultivated culture of adherence to corporate policies, state and federal regulations, and departmental standard operating procedures.
• Team consistently ensured outstanding student service and support, having achieved overall Day 7 new student start rate of 98.73% for 2011.