Roberto Abreu
Charlotte,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender/ Server
Wicked Willys
Manhattan, NY
02.2019 - 12.2025
- Crafted customized cocktails and beverages to enhance customer satisfaction.
- Managed inventory, ensuring optimal stock levels of spirits and supplies.
- Assisted in training new bartenders on service techniques and menu knowledge.
- Maintained cleanliness and organization of bar area to comply with health standards.
- Led team initiatives to improve service delivery and enhance overall guest experience.
- Served high customer volumes during special events, nights, and weekends.
Server/Bartender
Vulcano 081
Rockville Centre, NY
09.2017 - 2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
E-Commerce Customer Service Representative
Greenart Plumbing
Long Island, NY
12.2013 - 09.2017
- Process online orders, & answer phones to discuss any order issues or any general question ( product availability, product knowledge etc..)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Waiter, Bartender, Delivery
Montana brothers
Freeport, NY
06.2009 - 12.2016
- Set up dining room; Serve customers in the dining room; Serve customers drinks and food at the bar; Restock liquor; Expedite food to tables; Run deliveries as needed; Break down and clean up of restaurant for closing
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Education
Certificate -
Nassau Community College
06.2014
Regents Diploma -
Freeport High School
06.2009
Skills
- Customer Service
- Inventory Management
- Inventory Control
- Warehouse Inventory
- Inventory Clerk
- Bartender Experience (7 years)
- Server (10 years)
- Shipping Receiving
- E-Commerce
- Data Collection
- Computer Networking
- Computer literacy
- Bartending
- Forklift
- Load & Unload
Certification
- Driver's license, Present
- Forklift Certified, Present
Assessments
- Work Permit: Authorized to work in the US for any employer
- Relocation: Anywhere
Languages
Spanish
Native/ Bilingual
Timeline
Bartender/ Server
Wicked Willys
02.2019 - 12.2025
Server/Bartender
Vulcano 081
09.2017 - 2019
E-Commerce Customer Service Representative
Greenart Plumbing
12.2013 - 09.2017
Waiter, Bartender, Delivery
Montana brothers
06.2009 - 12.2016
Certificate -
Nassau Community College
Regents Diploma -
Freeport High School