Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberto Bernal

Los Angeles,CA

Summary

Focused Dispatcher with many years' expertise. Finding the best routes for drivers.

Dependable Dispatcher promoting valuable communication and tracking skills. Looking for a new role with a results-driven company.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Pinnacle Logistics
Los Angeles, CA
01.2023 - Current
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted available products and services to customers during service, account management and order calls.
  • Ensured all paperwork was completed accurately and in a timely manner.
  • Utilized routing software to optimize delivery routes, improving efficiency.
  • Received or prepared work orders.
  • Addressed questions, problems or requests for service or equipment.
  • Provided customer service by responding to inquiries from customers regarding shipments.
  • Resolved any issues or problems that arose during transport operations.
  • Arranged for repairs to restore service and schedules.
  • Coordinated with warehouse staff to ensure smooth transition of goods from storage to transportation.
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.

Customer Service Manager

Prevalent Logistics
Compton, California
01.2019 - 01.2023
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Received or prepared work orders.
  • Utilized routing software to optimize delivery routes, improving efficiency.

Education

High School Diploma -

Diego Rivera
Los Angeles, CA
05-2017

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Order fulfillment
  • Active listening
  • Staff training
  • Problem resolution
  • Administrative support
  • Shipping procedures
  • Product sales
  • Warehousing functions
  • Microsoft outlook
  • Call center experience

Timeline

Customer Service Representative

Pinnacle Logistics
01.2023 - Current

Customer Service Manager

Prevalent Logistics
01.2019 - 01.2023

High School Diploma -

Diego Rivera
Roberto Bernal