Roberto Cabrera
Streamwood,IL
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
13
13
years of professional experience
Work History
Dispatcher
MSI
Bartlett, IL
09.2020 - 11.2022
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
Restaurant Waiter
Mago Grill & Cantina
Algonquin, IL
02.2017 - 06.2019
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Resolved customer complaints in a polite manner according to company policy.
Back of House Cook
Smashburger
Schaumburg, IL
12.2014 - 12.2016
- Prepared burgers according to customer specifications, including patty size and type of bun.
- Cleaned and maintained grills, cooking surfaces and other kitchen equipment.
- Stocked inventory by replenishing supplies such as buns, condiments and produce.
- Monitored grill temperatures during peak hours to ensure even cooking of all products.
- Organized ingredients according to established guidelines for efficient production times.
- Communicated effectively with co-workers about upcoming orders or any discrepancies that needed attention.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
Back of House Team Member
Domino's Pizza
Saint Charles, IL
12.2013 - 07.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Contractor's Apprentice
Stone Luxx
Addison, IL
02.2011 - 07.2012
- Cleaned and prepared surfaces to be epoxy-coated.
- Mixed, applied, and spread epoxy coating material on floors according to specifications.
- Scraped off excess epoxy material and smoothed out uneven areas.
- Inspected surfaces for cracks, holes, and other imperfections prior to applying epoxy coating materials.
- Repaired damaged or cracked concrete flooring with epoxy patches.
- Removed existing floor coverings prior to application of new epoxy coatings.
- Completed hardwood flooring projects according to standards from start to finish with minimal oversight.
- Repaired damaged hardwood floors and subfloors before finishing and applied stain and sealer after sanding and cleanup.
Cart Attendant
Caputo's Fresh Market
Hanover Park, IL
08.2009 - 10.2010
- Provided assistance with loading purchased items into customer vehicles.
- Organized shopping carts in designated areas for easy retrieval by customers.
- Swept floors and removed trash from store premises on a regular basis.
- Gathered carts from parking lot and inside store for customer use.
- Organized carts in bay after returning from parking lot.
- Collected shopping carts and baskets from inside and outside store.
- Kept entrances clean of debris or clutter and cleaned up spills throughout store.
- Maintained cleanliness and orderliness of cart storage areas.
Education
High School Diploma -
Bartlett High School
Bartlett, IL06-2012
Skills
- Database Management
- Route Navigation
- Dispatch Coordination
- Schedule Management
- Customer Relations
- Data Entry
Timeline
Dispatcher
MSI
09.2020 - 11.2022
Restaurant Waiter
Mago Grill & Cantina
02.2017 - 06.2019
Back of House Cook
Smashburger
12.2014 - 12.2016
Back of House Team Member
Domino's Pizza
12.2013 - 07.2014
Contractor's Apprentice
Stone Luxx
02.2011 - 07.2012
Cart Attendant
Caputo's Fresh Market
08.2009 - 10.2010
High School Diploma -
Bartlett High School
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