Roberto C. Dominguez
Sherrill,IA
Summary
Proven leader with 20+ years of experience managing IT operations, modernizing infrastructure, and leading teams to deliver secure, reliable, and cost-effective technology solutions. Skilled at aligning IT strategy with business goals, driving process improvements, and supporting both day-to-day operations and long-term growth. Fluent in English and Spanish.
Overview
30
30
years of professional experience
Work History
Assistant CTO / Senior Network Administrator / Director of Advancement Services
Clarke University
Dubuque, IA
01.2014 - Current
- Managed enterprise IT infrastructure including servers, network hardware, storage systems, and cybersecurity tools.
- Directed the migration from on-premises Microsoft applications to Microsoft 365 and SharePoint, improving collaboration and accessibility.
- Upgraded and consolidated data center operations, lowering costs and improving energy efficiency.
- Maintained and enhanced CRM and reporting platforms, ensuring system reliability for academic and administrative operations.
- Established disaster recovery and automated backup systems to protect institutional data.
- Partnered with business leaders to identify processes for automation and system improvements.
- Provided leadership and coaching to IT staff, building skills and ensuring effective daily operations.
- Oversaw major vendor relationships and negotiated contracts for hardware, software, and services.
Senior Account Systems Service Representative
IBM
Dubuque, IA
01.1996 - 01.2014
- Supported Fortune 500 clients by managing large-scale technology environments, including servers, networking, and business applications.
- Designed and implemented system upgrades that improved client performance and uptime.
- Conducted technical evaluations to recommend solutions tailored to customer needs.
- Earned recognition as one of IBM’s top 10 technicians worldwide at the IBM Top Gun conference.
- Coordinated with diverse teams to deliver IT projects on schedule and within budget.
- Trained and mentored junior staff, enhancing team capabilities and client satisfaction.
Education
Master of Organizational Leadership - undefined
Clarke University
Bachelor of Applied Studies - Management & Leadership
Clarke University
Associate of Applied Science - Electronics
DeVry University
Skills
- IT Infrastructure Management
- CRM Systems
- Cybersecurity Oversight and Risk Management
- Data Protection
- Backup
- Recovery
- Cloud Services
- Vendor and Contract Management
- Budgeting and Cost Control
- Team Leadership
- Staff Development
- Process Automation
- Business Systems Analysis
Portfolio Link
https://bold.pro/my/robert-dominguez-250813095953/666r
Personal Information
Title: IT Manager | Technology Leader
Community Service
- Board Member, Dubuque Arts Council
- Board Member, Association of Fundraising Professionals, Tri-State Chapter
Timeline
Assistant CTO / Senior Network Administrator / Director of Advancement Services
Clarke University
01.2014 - Current
Senior Account Systems Service Representative
IBM
01.1996 - 01.2014
Master of Organizational Leadership - undefined
Clarke University
Bachelor of Applied Studies - Management & Leadership
Clarke University
Associate of Applied Science - Electronics
DeVry University
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