Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Roberto Lopez

Delray Beach,FL

Summary

Ambitious Grocery Manager with 17+ years of retail experience, including 7 years in management. Proven track record in time management, communication, and critical thinking. Known for driving sales growth, improving customer satisfaction, and fostering collaboration.

Overview

17
17
years of professional experience

Work History

Grocery Manager

Publix Super Markets Inc
Boynton Beach, FL
08.2007 - Current
  • Implemented a critical review process for purchase orders, resulting in improved accuracy and efficiency.
  • Tracked sales data and identified trends in order to adjust pricing accordingly.
  • Conducted in-depth analysis of financial records to pinpoint opportunities for store improvement.
  • Conducted weekly meetings with staff members to discuss performance goals.
  • Created and executed effective promotional campaigns resulting in enhanced customer loyalty.
  • Successfully guided and supported the professional growth of team members through coaching and mentorship.
  • Ensured efficient completion of responsibilities by supervising a staff of 29 grocery clerks.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Valet Attendant

Boca Raton Resort & Beach Club
Boca Raton, FL
09.2013 - 02.2014
  • Demonstrated exceptional customer service skills by promptly responding to inquiries and fulfilling request for assistance.
  • Delivered excellent customer service through greeting and assistance.
  • Responded quickly and efficiently to any emergency situations that arose during shift hours.
  • Assisted with the retrieval of customer vehicles as needed.
  • Transported customer's belongings safely from one location to another in a timely manner.

Education

High School Diploma -

Boca Raton Community High School
Boca Raton, FL
05-2009

Skills

  • Training and mentoring
  • Inventory merchandising
  • Customer service and assistance
  • Communication
  • Workflow Planning
  • Task Delegation
  • Critical Thinking

Languages

Spanish
Native/ Bilingual

Accomplishments

  • Recognized for leading the 8th best grocery department in the company based on percentage growth of sales in the month of June, 2024.

Timeline

Valet Attendant

Boca Raton Resort & Beach Club
09.2013 - 02.2014

Grocery Manager

Publix Super Markets Inc
08.2007 - Current

High School Diploma -

Boca Raton Community High School

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Roberto Lopez