Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Roberto Lopez

Delray Beach

Summary

Operations Manager | Team Leadership | Process Optimization | Remote Work Ready

Results-driven operations leader with 17+ years of experience in high-volume retail environments, including 7+ years in management. Proven ability to lead cross-functional teams, streamline workflows, and drive operational performance through data analysis and continuous improvement. Adept at managing distributed teams and aligning strategic objectives to exceed KPIs. Seeking to leverage leadership and operations expertise in a dynamic tech environment.

Overview

12
12
years of professional experience

Work History

Grocery Manager

Publix Super Markets Inc
09.2021 - Current
  • Managed operations for a $5M+ grocery department, overseeing a team of 29 associates in a high-volume environment.
  • Analyzed sales data and implemented pricing and merchandising strategies that boosted department revenue by 8% YoY.
  • Initiated a purchase order review process, improving order accuracy and reducing stockouts by 20%.
  • Spearheaded promotional campaigns that enhanced customer engagement and loyalty scores.
  • Conducted weekly staff meetings to align on performance goals and team development initiatives.
  • Recognized for leading the 8th best-performing grocery department (June 2024) across the company by percentage growth.
  • Mentored new hires and supervisors, improving onboarding efficiency and reducing turnover.

Valet Attendant

Boca Raton Resort & Beach Club
09.2013 - 02.2014
  • Delivered five-star customer service by efficiently handling vehicle logistics for high-profile clientele.
  • Responded to emergency situations with professionalism and urgency, upholding brand reputation.

Education

High School Diploma -

Boca Raton Community High School
Boca Raton, FL
05-2009

Skills

  • Strategic Operations Management
  • Team Leadership & Mentorship
  • Performance Metrics & KPI Tracking
  • Cross-Functional Collaboration
  • Workflow Optimization
  • Budgeting & Forecasting
  • Customer Experience Strategy
  • Remote Team Coordination
  • Inventory & Supply Chain Control

Accomplishments

  • Led department to top 10 ranking company-wide in sales growth (2024).
  • Reduced shrinkage and improved inventory accuracy through data-driven ordering.
  • Consistently exceeded customer service benchmarks and team performance KPIs.

Languages

Spanish
Native or Bilingual
English
Full Professional
Japanese
Elementary

Timeline

Grocery Manager

Publix Super Markets Inc
09.2021 - Current

Valet Attendant

Boca Raton Resort & Beach Club
09.2013 - 02.2014

High School Diploma -

Boca Raton Community High School

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