Roberto Lugo
Allentown,PA
Summary
Flexible regarding relocation to any location. Eligible to work in the US without restrictions. Prepared to contribute effectively in various roles and industries.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Great Bear Oil Change
Bechtelsville, PA
01.2025 - Current
- Accurately handled cash and prepared deposits to ensure financial integrity.
- Motivated and trained employees, enhancing overall performance and discipline.
- Collaborated with General Manager on marketing initiatives, increasing brand awareness and sales growth.
- Elevated customer satisfaction by promptly resolving concerns and addressing issues.
- Oversaw inventory management processes to maintain optimal stock levels and reduce waste.
- Developed new operational procedures, streamlining daily tasks and boosting efficiency.
- Mentored staff members, cultivating a supportive environment that improved retention.
- Analyzed customer feedback to identify improvement areas and implement effective solutions.
Assistant Manager
Jiffy Lube
Allentown, PA
01.2024 - 01.2025
- Supervised daily operations to meet performance, quality, and service standards.
- Maintained clean and organized store environment to enhance customer experience.
- Fostered positive work environment through strong staff relationships.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed store closing and opening procedures to ensure smooth transitions.
Senior Oil Technician
Valvoline Instant Oil Change
Allentown, PA
01.2023 - 10.2023
- Promoted a culture of safety, leading training sessions on proper handling of hazardous materials and emergency response procedures.
- Enhanced equipment reliability by performing routine maintenance and inspections on oil systems.
- Collaborated with engineers to identify areas for improvement in equipment design, resulting in enhanced performance and durability.
- Reduced downtime by quickly diagnosing and repairing malfunctions in oil production machinery.
Security Officer
Securitas
Allentown, PA
06.2022 - 01.2023
Education
High school or equivalent - General studies
William Allen High School
06.2017
Skills
- Staff management and development
- Inventory control
- Operations management
- Team leadership
- Employee scheduling
- Customer relationship management
Certification
- Driver's License
- Forklift Certification
Languages
Spanish
Professional Working
Timeline
Assistant General Manager
Great Bear Oil Change
01.2025 - Current
Assistant Manager
Jiffy Lube
01.2024 - 01.2025
Senior Oil Technician
Valvoline Instant Oil Change
01.2023 - 10.2023
Security Officer
Securitas
06.2022 - 01.2023
High school or equivalent - General studies
William Allen High School