Roberto Malagon
Boise,Idaho
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and customer service. Capable of quickly memorizing protocol and fostering strong client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LAB TECHNICIAN
Lamb Weston
Twin Falls, ID
01.2024 - 08.2024
- Conducted routine laboratory tests and analyses to support food quality and safety standards
- Operated and maintained laboratory equipment, ensuring calibration and proper function
- Documented and interpreted test results, compiling data into comprehensive reports
- Collaborated with production teams to resolve quality issues and implement corrective actions
- Ensured compliance with company SOPs, regulatory requirements, and industry standards.
SALES REPRESENTATIVE
DaBella
Twin Falls, ID
04.2023 - 12.2023
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
SALES REPRESENTATIVE
Goode Motor Volkswagen Mazda
Twin Falls, ID
01.2023 - 04.2023
- Managed customer accounts to secure customer satisfaction and repeat customers
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Negotiated contracts with clients and developed relationships with key personnel
- Listened to customer needs and desires to identify and recommend optimal products.
SERVER SHIFT LEADER
Koto Brewing Company
Twin Falls, ID
03.2021 - 01.2023
- Cultivated warm relationships with regular customers
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
LINE COOK/HOST/SERVER
Anchor Bistro And Sports Bar
Twin Falls, ID
05.2018 - 02.2021
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Small Business Management/Entrepreneurship - Business Administration And Management
College of Southern Idaho
Twin Falls, ID12.2020
Skills
- Assessing Needs
- Problem-Solving
- Communication
- Attention to Detail
- Analytical Thinking
Certification
- Certified Nursing Assistant - Expired 2020
Timeline
LAB TECHNICIAN
Lamb Weston
01.2024 - 08.2024
SALES REPRESENTATIVE
DaBella
04.2023 - 12.2023
SALES REPRESENTATIVE
Goode Motor Volkswagen Mazda
01.2023 - 04.2023
SERVER SHIFT LEADER
Koto Brewing Company
03.2021 - 01.2023
LINE COOK/HOST/SERVER
Anchor Bistro And Sports Bar
05.2018 - 02.2021
Small Business Management/Entrepreneurship - Business Administration And Management
College of Southern Idaho
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