ROBERTO PEREZ
Miami
Summary
Proven to excel in customer engagement and sales optimization, my tenure at Spirit Halloween showcased my ability to elevate customer satisfaction through expert assistance and persuasive communication. Leveraging analytical thinking and prioritization, I adeptly increased sales opportunities, embodying a blend of interpersonal and strategic prowess essential for dynamic retail environments.
Overview
2
2
years of professional experience
Work History
Sales Associate
Calvin Klein
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales associate
Spirit Halloween
09.2023 - 11.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Operated cash register and POS to process sales transactions and handle payments.
- Introduced promotions and sale opportunities, enticing customers.
Cashier
Miami Dade County Fair and Expo
03.2023 - 04.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies.
Education
Information Technology -
Miami Dade College
Miami, FLMiami Coral Park Senior High
Miami FL05.2025
Skills
- Task Prioritization
- Excellent Written and Verbal Communication
- Persuasion techniques
- Analytical Thinking
- Friendly and Helpful
- Customer Assistance
LANGUAGES
Spanish - Native
English - Bilingual
Timeline
Sales Associate
Calvin Klein
11.2024 - Current
Sales associate
Spirit Halloween
09.2023 - 11.2023
Cashier
Miami Dade County Fair and Expo
03.2023 - 04.2023
Information Technology -
Miami Dade College
Miami Coral Park Senior High