Roberto Sanchez
San Antonio,TX
Summary
Detail-oriented IT and cybersecurity student with hands-on experience in troubleshooting systems, supporting users, and analyzing technical issues. Skilled in hardware and software support, ticketing workflows, and system diagnostics using tools such as Kali Linux, Wireshark, and Windows environments. Experienced in handling sensitive data with accuracy and confidentiality. Currently pursuing CompTIA Security+ and CySA+ certifications. Prepared to provide reliable technical support in a fast-paced academic environment.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Youth Care Worker
St. PJ's Children's Home
06.2026 - Current
- Supervise and support youth in a residential care environment.
- Maintain accurate documentation, incident reports, and daily logs.
- Ensure safety, compliance, and adherence to organizational policies.
- Provide mentorship, guidance, and crisis intervention when needed.
- Developed training materials to enhance staff understanding of trauma-informed care principles.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Completed clear and concise documentation of youth behavior and actions.
- Monitored and reported on theeffectiveness of care plans, adjusting strategies as necessary to meet changing needs.
Data Entry Support (Medical Processing)
Endeavors
03.2021 - 03.2023
- Entered and verified COVID-19 test results for staff with high accuracy.
- Handled sensitive medical data while maintaining confidentiality and integrity.
- Processed high-volume data efficiently under time-sensitive conditions.
- Followed data privacy and security best practices.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Youth Care Worker / Supervisor
Endeavors
12.2014 - 03.2023
- Managed high-pressure situations requiring quick decision-making and problem resolution.
- Maintained accurate documentation and incident reporting.
- Provided strong customer service and communication in a fast-paced environment.
- Ensured safety, compliance, and structured operations.
- Developed and implemented individualized care plans for youth clientsto address emotional and behavioral needs.
- Facilitated therapeutic group activities to promote social skills and emotional well-being among participants.
- Monitored daily progress of youth clients, providing feedback to enhance personal development and coping strategies.
Education
Bachelor of Science - Cybersecurity
Hallmark University
San Antonio, TX11-2026
Skills
- Hardware & Software Support
- System Troubleshooting
- User Support
- Ticketing Workflows
- Issue Triage
- Escalation Procedures
- Windows 10/11
- Linux (Kali, Ubuntu)
- MacOS
- Wireshark
- Nmap
- VirtualBox
- Parallels
- Active Directory Concepts
- TCP/IP
- DNS
- DHCP
- OSI Model
- Kali Linux
- Ubuntu
- Hardware Diagnostics
- Software Troubleshooting
- System Performance
- Network Connectivity
- Ticketing Systems
- Documentation
Certification
- CompTIA Security+ - In Progress, Expected 2026
- CompTIA CySA+ - In Progress, Expected 2026
Timeline
Youth Care Worker
St. PJ's Children's Home
06.2026 - Current
Data Entry Support (Medical Processing)
Endeavors
03.2021 - 03.2023
Youth Care Worker / Supervisor
Endeavors
12.2014 - 03.2023
Bachelor of Science - Cybersecurity
Hallmark University
CAREER HIGHLIGHTS
- Hands-on experience troubleshooting Windows and Linux systems and diagnosing network connectivity issues.
- Experience documenting incidents, technical findings, and escalation workflows with accuracy and attention to detail.
- Background handling sensitive medical data while maintaining confidentiality, integrity, and privacy best practices.