Roberto Soares
Normal,IL
Summary
Self-motivated and team player. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Have been working in a business enterprise office for over two years.
Overview
4
4
years of professional experience
Work History
Instructional Technology Support
Center for Integrated Professional Development
Normal, IL
08.2023 - Current
- Provided (a)synchronous instructional support and
consultation by phone, email, and Zoom for the LMS and for
instructional tools, such as Zoom, and FlipGrid. - Designed course materials and supported implementation.
- Tested and troubleshooted LMS during its upgrades and
updates. - Supported the CIPD in research and development of
instructional materials for instructors and students. - Assisted in the facilitation of workshops and professional
development programs focused on the design and delivery
of online content and courses. - Assisted with general CIPD event preparation and
implementation.
Office Assistant
ISU Office Of Parking And Transportation
05.2021 - 08.2023
- Accounts receivable, including processing sales transactions.
- Maintenance of database information by ensuring accurate entries and assisting with database cleanup.
- Completed tasks as assigned by management according to exact specifications.
- Ensure accurate dissemination of information to assist customers in navigating the parking program.
- Assisted management with marketing and promoting the department.
- Customer contact via phone to inform and assist customers with general information as well as specific needs.
- Direct customer contact to promote a positive image of the department to the University community.
Marketing and Promotions Student
School Of Theatre And Dance
01.2023 - 05.2023
- Coordinated the department's advertising and activity on numerous social networks, including Facebook, Instagram, and TikTok.
- Distributed posters throughout town promoting the upcoming shows by the department.
- Assigned tasks to team members and regularly conducted progress checks in order to meet deadlines and streamline project completion.
COVID-19 Tester
Student Health Services
08.2021 - 02.2022
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Interpreted and processed on-site-only test data according to RMI documentation requirements.
- Assessed vitals while adhering to PPE requirements and other restrictions.
Night Operations Manager
ISU University Housing
05.2020 - 05.2021
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Master of Science - Information Technology Project Management
Illinois State University
Normal, IL05.2025
Bachelor of Arts - Theatre
Illinois State University
Normal, IL05.2023
Skills
- Data Recording
- Prioritizing Work
- Verbal and Written Communication
- Strong Interpersonal Skills
- Serve Customer Needs
- Strong Problem Solver
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
Quote
Today is your opportunity yo build the tomorrow you want.
Ken Poirot
Work Preference
Work Type
InternshipFull TimeWork Location
On-SiteRemoteHybridInterests
Reading
Blogging
Community Involvement
Writing
Photography
Exercising
Reading
Reading
Reading
Reading
Reading
Timeline
Instructional Technology Support
Center for Integrated Professional Development
08.2023 - Current
Marketing and Promotions Student
School Of Theatre And Dance
01.2023 - 05.2023
COVID-19 Tester
Student Health Services
08.2021 - 02.2022
Office Assistant
ISU Office Of Parking And Transportation
05.2021 - 08.2023
Night Operations Manager
ISU University Housing
05.2020 - 05.2021
Master of Science - Information Technology Project Management
Illinois State University
Bachelor of Arts - Theatre
Illinois State University
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