Roberto Viera
Miami
Summary
Dynamic professional with a proven track record as a Store Owner at High Above Communications, excelling in customer service and inventory management. Skilled in market research and supplier negotiation, I enhanced customer satisfaction and optimized stock levels, driving business growth while fostering a welcoming shopping environment.
Professional with strong background in retail management, poised to drive business success. Skilled in inventory control, customer engagement, and financial oversight, ensuring operational efficiency. Focused on team collaboration and adaptable to changing business needs, delivering consistent and measurable results. Known for strategic thinking, reliability, and passion for creating positive customer experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Store Owner
High Above Communications
03.2020 - 05.2024
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Consulted with customers to assess needs and propose optimal solutions.
Security Officer
The Palace at Kendall
01.2010 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Police Dispatcher
City Of Sweetwater
01.2005 - 10.2007
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
Education
Associate of Arts - Accounting And Finance
Miami Dade College
Miami, FLHigh School Diploma -
Coral Park Senior High School
Miami, FL11-1988
Skills
- Customer service
- Inventory management
- Visual merchandising
- Sales analysis
- Supplier negotiation
- Financial management
- Market research
- Employee training
- Conflict resolution
- Effective communication
- Risk management
- Store operations
- Business networking
- Store maintenance
- Business administration
D and G security guard licenses current. Both unarmed and armed.
Both licenses of armed and unarmed security officer are issued by the state of florida active.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Owner
High Above Communications
03.2020 - 05.2024
Security Officer
The Palace at Kendall
01.2010 - 03.2020
Police Dispatcher
City Of Sweetwater
01.2005 - 10.2007
Associate of Arts - Accounting And Finance
Miami Dade College
High School Diploma -
Coral Park Senior High School
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