Roberto O. Zubin
Customer Service Professional
Leander,Texas
Summary
Dedicated to learning, growing, and succeeding in my goals. In fast-paced environments I thrive, and remain calm in stressful situations. Team player who is methodical and detail-oriented and has expertise in customer service and satisfaction. Driven by goals and stands by principles. Top performer with a track record of achieving and exceeding objectives. Strong open minded listener. Articulate when speaking. Complete task efficiently and urgently. Problem-solving. Adaptive. Critical Thinker. Excellent Customer Skills. Active Listener. Inter-department collaboration. Dependable and reliable. High-energy attitude. Excellent multi-tasker. Money handling abilities. Goal oriented.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
H-E-B Grocery
Leander , Texas
03.2021 - Current
- Resolved issues that customers might encounter
- Used strong listening, open-ended questioning, and appropriate response skills to effectively communicate with various departments, including the CFT department and other instore departments
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations on such days like the holidays
- Provided primary customer support to internal and external customers in a fast-paced environment
- Completing time sensitive task in a fast paced environment.
Education
Finance -
Austin Community College: San Gabriel Campus
Leander, TXHigh School -
Glenn High School
Leander, TX01.2021
Skills
- Upselling strategies
- Shelf Stocking
- Promotional planning
- Strong Work Ethic
- Brand representation
- Relationship Building
- Customer Service
- Decision-Making
- Attention to Detail
- Product expertise
- Retail Sales Customer Service
- Active Listening
- Order Fulfillment
- Stocking and Replenishing
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- CRM Software
- Customer Consulting
- Critical Thinking
- Managing Multiple Tasks
- Problem-Solving Ability
Timeline
Customer Service Representative
H-E-B Grocery
03.2021 - Current
Finance -
Austin Community College: San Gabriel Campus
High School -
Glenn High School
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