Roberto Zuniga
Kalamazoo,MI
Summary
I am a compassionate and adaptable professional with extensive experience in phlebotomy. I have a reputation for exceptional patient care and adherence to quality control guidelines, contributing to improved team performance and patient satisfaction.
I have experience with research methodologies and data analysis techniques. in the past I have utilized statistical tools to draw meaningful conclusions from complex datasets. I have a decent foundation in academic writing and presentation skills to communicate findings effectively.
Overview
10
10
years of professional experience
Work History
Phlebotomist
Beacon Healthcare Group/ Labcorp
Kalamazoo, MI
09.2024 - Current
- Collected blood samples from patients, ensuring proper techniques and safety protocols.
- Processed laboratory requisitions and maintained accurate patient records.
- Assisted in training new phlebotomists on established procedures and best practices.
- Collaborated with healthcare professionals to optimize patient care and service delivery.
- Assisted immediate management with technological issues that occurred when I.T. was unavailable.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Lead Phlebotomist
Bronson Methodist Hospital
Kalamazoo, MI
04.2023 - 05.2024
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored junior staff on venipuncture techniques and patient interaction best practices.
- Coordinated specimen collection workflows to enhance operational efficiency within the lab environment.
- Implemented process improvements that streamlined patient flow and reduced wait times for blood draws.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
Sales Associate
Walmart
Plainwell, MI
02.2021 - 03.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to meet sales goals and improve customer satisfaction ratings.
- Trained new associates on store policies, procedures, and customer service best practices.
- Executed promotional events and merchandising strategies to drive sales growth in assigned departments.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
Cashier/Lumber Yard Worker
Barry County Lumber
Hastings, MI
04.2016 - 08.2022
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized checkout areas to enhance customer experience and efficiency.
- Assisted customers with product inquiries, ensuring high satisfaction levels.
- Managed cash drawer, balancing daily receipts and maintaining accuracy in cash handling.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Science - University Studies
Western Michigan University
Kalamazoo, MI05-2024
Skills
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
- Patient support
- Paperwork processing
- Recording data
- Collecting data
- Creating power points for research and educational purposes
- Quality control guidelines
- Medical records management
- Regulatory compliance
Accomplishments
I graduated with my bachelors while working full time, moving into a new city, and getting married all within the span of a year.
Timeline
Phlebotomist
Beacon Healthcare Group/ Labcorp
09.2024 - Current
Lead Phlebotomist
Bronson Methodist Hospital
04.2023 - 05.2024
Sales Associate
Walmart
02.2021 - 03.2023
Cashier/Lumber Yard Worker
Barry County Lumber
04.2016 - 08.2022
Bachelor of Science - University Studies
Western Michigan University