Robertson Savannah
Winder,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Amazon Associate
Amazon
Pendergrass, GA
08.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Fulfilling customer orders
Marketing Coordinator
GAAA
Winder
12.2020 - 08.2022
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Organized logistics for marketing strategy meetings.
CSR
Harvertys
Braselton, GA
02.2018 - 11.2019
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Education
Diploma -
Apalachee High School
Winder, GASkills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Decision-Making
- New Hire Training
- MS Office
- Data Entry
- Performance Improvement
- Management Support
- Customer Relationship Management (CRM)
- Research abilities
- Friendly, Positive Attitude
- Teamwork and Collaboration
Accomplishments
Committed to my company for 2 years
Learning Ambassador for Pick/Pack
Timeline
Amazon Associate
Amazon
08.2022 - Current
Marketing Coordinator
GAAA
12.2020 - 08.2022
CSR
Harvertys
02.2018 - 11.2019
Diploma -
Apalachee High School