ROBERT TYLER HODGE

• Developed and implemented effective marketing strategies to increase restaurant sales.
• Established standards for quality control, customer service, health and safety regulations.
• Negotiated contracts with vendors for food, equipment and supplies.
• Monitored customer feedback to ensure satisfaction with menu items and services provided.
• Analyzed financial reports to identify areas of improvement or cost savings opportunities.
• Developed menus that featured local ingredients while meeting customer demands.
• Responded promptly to customer complaints or issues related to the restaurant's services or products.

• Ensured that all store policies and procedures are followed by staff members.
• Monitored stock levels, ordering new items when necessary to maintain an adequate inventory.
• Facilitated efficient customer service by training and supervising store personnel.
• Analyzed weekly sales figures and adjusted pricing accordingly to maximize profits.
• Performed cash handling duties such as counting money, balancing tills, and processing payments from customers.
• Provided guidance on how to handle difficult customer service situations professionally.
• Maintained accurate records of merchandise orders, deliveries, returns and exchanges.

• Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
• Established relationships with banking partners to secure favorable terms on financing arrangements.
• Promoted finance products to customers and sales force to increase penetration.
• Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.

Supervised the finance department along with making sure deals were submitted and funded correctly to each financial institutions.

• Created monthly performance metrics that tracked key performance indicators.
• Established relationships with banking partners to secure favorable terms on financing arrangements.
• Advised executive leadership on capital allocation decisions based on market conditions.
• Negotiated contracts with vendors in order to obtain competitive pricing structures.