Years of Professional Experience
Robertyne Moore
Administration Management/Clerical
Clarksville,TX
Summary
Dynamic and results-driven professional with extensive experience at CISD, adept in office administration and schedule management. Excelled in database management and fostering excellent customer relationships, significantly enhancing operational efficiency and client satisfaction. Skilled in verbal and written communication, demonstrating a proven track record of successfully managing complex projects and improving departmental processes.
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in Administrative Assistant industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
30
30
25
25
Administration/Clerical
20
20
Retail Management
Work History
Secretary to Principal
Clarksville Independent School District
04.2013 - 08.2023
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Maintained bookkeeping for Middle and High School Campuses
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Handled daily scheduling tasks for subs and provided administrative support for entire department.
- Created and updated records and files to maintain document compliance.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Booked hotel, and ground transportation to coordinate office travel.
- Maintained daily report documents, memos and invoices.
- Screened visitors and issued badges to maintain safety and security.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitate and assist with student activities, school purchases, schedules, field trips, and any other task needed to help ensure each student's success, in their academic/extra curricular achievements.
Assistant Store Manager
Ross Dress for Less
03.2009 - 04.2013
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted in recruiting, hiring and training of team members.
Business Office Manager
Child and Family Guidance
04.2007 - 06.2009
- Updated reports, managed accounts, and generated reports for company database.
- Manage approximately 30 incoming calls, emails, and faxes per day from customers
- Managed financial operations for business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
- Coordinated office events and staff training sessions, boosting morale and enhancing skill sets across team.
Education
No Degree - Business Administration And Management
University of Phoenix
Tempe, AZ08.2007
No Degree - Computer And Information Sciences
Los Angeles Community Adult School
Los Angeles, CA06.1993
High School Diploma -
David Starr Jordan Senior High School
Los Angeles, CA06.1991
Skills
- Meeting Coordination
- Database Management
- Expense Tracking
- Office Administration
- Schedule Management
- Accounts receivable and payable
- HIPAA guideline compliance
- Administering payroll
Timeline
Secretary to Principal
Clarksville Independent School District
04.2013 - 08.2023
Assistant Store Manager
Ross Dress for Less
03.2009 - 04.2013
Business Office Manager
Child and Family Guidance
04.2007 - 06.2009
No Degree - Business Administration And Management
University of Phoenix
No Degree - Computer And Information Sciences
Los Angeles Community Adult School
High School Diploma -
David Starr Jordan Senior High School
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