Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosalva Garcia

Pasco,WA

Summary

Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in school environment. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Also dedicate with excellent experience in purchasing supplies. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Also dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Very hardworking and focused in offering excellent communication, planning and prioritization skills demonstrated through years of performance.

Overview

11
11
years of professional experience

Work History

Secretary to Principal

Pasco School District
08.2014 - Current
  • Scheduled appointments and conducted follow-up calls to parents.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered over 50% of multi-line phone system and enthusiastically greeted callers.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Offered technical support and troubleshoot issues to enhance office productivity.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Screened visitors and issued badges to maintain safety and security.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Library Clerk

Pasco School District
08.2012 - 08.2014
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Answered 100% of patron questions in-person or by phone regarding library services and resources.
  • Organized library books in shelves, materials and equipment in clear, alphabetized order.
  • Answered questions from patrons and helped to find desired materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Collected and processed fines on overdue library materials.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Collected fees, fines and donations for balanced library finances.
  • Set up computer and digital device access, providing
  • Helped children select appropriate reading level library books.
  • Kept library shelves and printed materials well-stocked and organized according to established system.
  • Catalogued and sorted books and library materials.
  • Maintained and updated patron records in library system database.
  • Monitored patrons to enforce adherence to library policies for material management and behavior.

Education

Associate of Arts -

Columbia Basin College
Pasco, WA
06.2004

Skills

  • Calendar Management
  • Appointment Scheduling
  • Microsoft Expertise
  • Payroll Administration
  • Meeting Coordination
  • Customer Service
  • Office Administration
  • Expense Tracking
  • Multi-Line Phone Systems
  • Teacher Relations
  • File Systems Management
  • Organization

Languages

Spanish
Native or Bilingual

Timeline

Secretary to Principal

Pasco School District
08.2014 - Current

Library Clerk

Pasco School District
08.2012 - 08.2014

Associate of Arts -

Columbia Basin College

Similar Profiles

CREATE PROFILE
Rosalva Garcia