Robesfer Bonayon
CANOGA PARK,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Representative
Kaiser Permanente
04.2014 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Manager
ABCL
01.2012 - 03.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Patient Lift Technician
Kaiser Permanente
05.2001 - 04.2014
- Collaborated with construction teams to ensure seamless installation of new elevators and escalators.
- Provided comprehensive training for junior technicians, improving team productivity and skillsets.
- Improved patient safety with efficient troubleshooting and quick resolution of lift issues.
Education
MBA - Business Administration
Texas A&M University - Corpus Christi
Corpus Christi, TX12.2024
Bachelor of Science - Healthcare Administration
Colorado Technical University
Colorado Springs, CO12.2020
Associate of Arts - Business
Los Angeles Pierce College
Woodland Hills, CA06.2007
Skills
- Service Recommendations
- System Updates
- Account Management
- Payment Acceptance
- Database Management
- Technical Support
- Schedule Management
- Calendar Management
Accomplishments
Somma cum laude
Certification
Project managment certification
Languages
TAGALOG
Native or Bilingual
Software
Word, Excel, and powerpoint
Timeline
Service Representative
Kaiser Permanente
04.2014 - Current
Manager
ABCL
01.2012 - 03.2020
Patient Lift Technician
Kaiser Permanente
05.2001 - 04.2014
MBA - Business Administration
Texas A&M University - Corpus Christi
Bachelor of Science - Healthcare Administration
Colorado Technical University
Associate of Arts - Business
Los Angeles Pierce College
Project managment certification
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