Robi-Lei Aku
Hilo,HI
Summary
Dynamic and dedicated professional with experience at Maunalani Auberge, excelling in customer service and foodservice. Proven ability to enhance guest experiences through active listening and efficient service. Skilled in espresso machine operation and maintaining a welcoming environment, contributing to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Barista
Island Vintage Coffee
03.2023 - 01.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Foodrunner/Hostess
Maunalani Auberge
Hilo, Hi
07.2020 - 06.2022
- Greeted customers and provided outstanding customer service.
- Monitored dining room and bar areas for signs of overcrowding.
- Greeted customers and provided menus upon arrival to dining room.
- Expedited and ran food out in A timely manner.
Education
Diploma -
Waiakea High School
Hilo, HISkills
- Table resetting
- Maintaining Service station
- Foodservice
- Dining room assistance
- Active listening
- Time management
- Serving staff support
- Opening and closing procedures
- Espresso machine operation
- Latte art
- Retail management
- Friendly and outgoing
Timeline
Barista
Island Vintage Coffee
03.2023 - 01.2025
Foodrunner/Hostess
Maunalani Auberge
07.2020 - 06.2022
Diploma -
Waiakea High School
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