Summary
Overview
Work History
Education
Accomplishments
Certification
Directors Award
Languages
Timeline
Generic

Robianis Lozada

Fort Worth,TX

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
Certification

Work History

Customer Service Representative

Ampex DBA Pizza Hut
11.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Byron Nelson High School
Trophy Club
05-2025

Accomplishments

My peers voted me to be the Drum Major in my senior year of high school. This is the highest leadership role you can have in the band.

During my four years in the Band, I was in the top band and 1st chair of my section.

Certification

High School Diploma

Director's Award

Leadership Award

Directors Award

The Director's Award is awarded to one student from the Band Director for their leadership during the year.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Ampex DBA Pizza Hut
11.2024 - 05.2025

High School Diploma -

Byron Nelson High School

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Robianis Lozada