Robin Andrew
Huffman,TX
Summary
Experienced sales representative with a strong record in lead generation, account retention, and client account management. Skilled in active listening, cross-selling, and building lasting customer relationships that support repeat business.
Overview
1
1
Language
1
1
Certification
28
28
years of professional experience
Work History
Sales Representative
Brian Richards
Atascocita, TX
12.2018 - 08.2026
- Generated new sales leads through cold calling and networking activities.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified opportunities for cross-selling additional products and services.
- Contacted prospects for Brian Richards through calls, emails, and follow-ups.
- Presented product features and pricing to customers for Brian Richards.
- Prepared sales quotes, order forms, and agreement paperwork.
- Built strong client relationships supporting Brian Richards repeat business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Guided customers in selecting merchandise and finalizing their purchases.
Customer Sales Representative
TRACY WILLIAMS
LIBERTY, TX
05.2005 - 10.2018
- Assisted customers with product selections and purchase questions at Tracy Williams sales office.
- Resolved customer concerns through phone, email, and in-person communication.
- Assessed customer needs and recommended appropriate products or services.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Developed relationships with existing customers through follow-up communications.
- Coordinated follow-up calls for quotes, orders, and service requests.
- Gave customers quotes based on potential sales.
- Consulted with customers regarding needs and addressed concerns.
- Updated customer records and order details in sales tracking systems.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Coordinated in-store displays to match planograms and promote company offerings at locations.
Sales Associate
Y'ALLS TEXAS STORE
HUMBLE, TX
04.1998 - 11.2003
- Welcomed customers with a friendly smile upon entering the store. at YALLS Texas Store with friendly, knowledgeable service.
- Guided shoppers in selecting Texas apparel, boots, and gift items to enhance their shopping experience.
- Facilitated product searches, addressed inquiries, and provided tailored product recommendations to meet customer needs.
- Explained product features, sizing, and fit recommendations.
- Processed sales transactions using register and payment systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered customer questions about store products and availability.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Restocked merchandise and organized displays across sales floor.
- Maintained clean, welcoming aisles and fitting areas.
- Supported team with opening, closing, and daily store duty.
- Worked with team members to align efforts toward achieving collective sales targets. sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
Skills
- Lead generation
- Sales development
- Client account management
- Sales forecasting
- Quotation preparation
- Sales presentations
- Cross selling
- Account retention
- CRM software
- Microsoft Excel
- Customer engagement
- Active listening
Languages
English
Professional
Certification
- LICENSED IN PROPERTY & CASUALTY SINCE 2003
- LICENSED IN LIFE & HEALTH SINCE 2005
Timeline
Sales Representative
Brian Richards
12.2018 - 08.2026
Customer Sales Representative
TRACY WILLIAMS
05.2005 - 10.2018
Sales Associate
Y'ALLS TEXAS STORE
04.1998 - 11.2003