Robin Barber
PMP
Spring Hope,United States
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Notary Public/Tag Department
Trans Carolina Permits Inc
Raleigh
05.2025 - Current
- Processed customer transactions for vehicle registrations, ensuring compliance with NCDMV regulations.
- Assisted customers with obtaining and renewing vehicle tags, providing clear guidance and support.
- Managed title work documentation with meticulous attention to detail to prevent errors and delays.
- Navigated complex NCDMV systems to provide accurate and timely service to customers.
- Delivered exceptional customer service, resolving inquiries and issues related to tag and registration processes.
- Maintained up-to-date knowledge of NCDMV policies and procedures to provide informed assistance.
Senior Product Owner
YPrime
Raleigh
03.2024 - 04.2025
- Partnered with key personnel to articulate the product vision for YPrime products, ensuring alignment with business objectives.
- Integrated stakeholder feedback into strategic planning to enhance product direction and performance.
- Collaborated with development and testing teams to optimize product functionality and feature implementation.
- Worked closely with the Product Director to prioritize product updates and enhancements based on client and business needs.
- Evaluated and implemented essential tools and processes to drive product development and innovation.
- Contributed to the creation of training programs aimed at educating both internal teams and external clients on product use and best practices.
- Acted as a product evangelist, promoting product initiatives and value proposition to internal stakeholders and the broader market.
- Maintained and updated Product Innovation documentation to ensure consistent and accurate communication across the organization.
- Leveraged study build data in collaboration with Operations to identify and act on opportunities for base product improvement.
- Managed the planning and execution of product releases, with a focus on BYOD (Bring Your Own Device) projects.
- Monitored and reported on key health metrics for ongoing projects, ensuring transparency and accountability.
- Engaged with the Operations team to gain insights from study builds, further enhancing the base product's effectiveness.
Sr. Solutions Service Analyst, Enabled Client Services
Sitero
Remote
07.2022 - 03.2024
- Spearheaded RTSM product knowledge sharing, ensuring Enabled Clients and team members were proficient in study implementation, maintenance, and support.
- Acted as the primary point of contact for client study consultations, offering expert guidance on RTSM solutions.
- Analyzed study designs to identify and address potential challenges in RTSM system configuration, enhancing study outcomes.
- Recommended configuration adjustments to meet client objectives, demonstrating a client-centric approach to service delivery.
- Served as a liaison between the Product Team and clients, facilitating effective communication and collaboration.
- Assisted Product Development with defect triage, enhancement prioritization, and product rollout activities, including regression and user acceptance testing.
- Conducted initial triage for system issues reported by clients, recommended workarounds, and escalated defects for resolution.
- Translated client business needs into actionable enhancement requests, aligning product development with client objectives.
- Prioritized enhancement requests in collaboration with product management, ensuring strategic alignment with business goals.
- Defined requirements for product enhancements in partnership with the Product Team and clients, ensuring clarity and feasibility.
- Coordinated and provided interim demos of new functionalities, fostering client engagement and feedback prior to final release.
- Led user acceptance testing for RTSM releases, establishing protocols and timelines, authoring scripts, and coordinating execution.
- Mentored RTSM teammates to broaden their participation in UAT, enhancing team capabilities and product quality.
- Authored UAT summaries documenting findings and resolutions, ensuring transparency and continuous improvement.
- Supported clients in their own UAT efforts, investigating application behaviors and ensuring a seamless testing process.
- Created and revised RTSM product documentation, ensuring accuracy and clarity for client reference.
- Reviewed and recommended revisions to client-facing SDLC documentation, ensuring alignment with product updates.
- Authored and maintained supplementary documentation to support a positive client experience with the RTSM product.
- Developed a standard Training Plan for RTSM Enabled Clients, optimizing their software usage and satisfaction.
- Tailored training programs to meet specific client needs, demonstrating adaptability and a commitment to client success.
- Provided 'Train the Trainer' demos and mentorship to client representatives, enhancing their training capabilities.
- Collaborated with the Product Team to create recorded feature demos, keeping clients informed and proficient in the RTSM product.
- Supported client-led training material development, ensuring consistency and quality in training resources.
- Managed the storage and organization of training materials, maintaining records of completion and compliance.
- Identified gaps in training materials, collaborating with subject matter experts to create and update resources as needed.
- Ensured online training content was current and accurate, making recommendations for improvements to enhance learning experiences.
- Partnered with RTSM stakeholders to develop and maintain a comprehensive team training plan, fostering team development.
- Delivered new hire training and ongoing educational opportunities, contributing to a culture of continuous learning.
- Established mentorship and coaching plans to address individual team member needs, promoting skill development and career growth.
- Evaluated team member readiness for independent task execution, ensuring a high level of competence and confidence.
- Proactively identified tasks at risk, escalating concerns to Group Lead or Client Oversight Manager for timely intervention.
- Analyze client requirements to provide tailored solutions and improve service delivery.
- Collaborate with cross-functional teams to design and implement service enhancements.
- Lead troubleshooting efforts for complex client issues, ensuring timely and effective resolution.
- Provide training and support to clients and internal teams on new services and features.
- Monitor service performance metrics and develop strategies for continuous improvement.
- Act as a liaison between clients and technical teams to communicate client needs effectively.
Manager, Project Management
endPoint Clinical
Remote
04.2022 - 07.2022
- Orchestrated end-to-end client implementation processes, ensuring seamless transitions and project milestones were met with excellence.
- Sustained high client satisfaction rates through proactive engagement and effective communication during project lifecycles.
- Led and motivated a dynamic team of Design Managers and Associate Project Managers, fostering a high-energy and collaborative work environment.
- Oversaw the strategic planning and execution of project deliverables, aligning team efforts with client expectations and company goals.
Manager, RTSM Solutions Engineering
Clario (currently known as Sitero, formerly Bioclinica)
Remote
08.2017 - 04.2022
- Managed a team of 7 RTSM Solutions Engineers, fostering their career development and ensuring they received the necessary training for professional growth.
- Monitored team members' project involvement and performance, aligning their achievements with corporate, departmental, team, and individual goals.
- Provided support to team members in client communications when required.
- Led the recruitment process for new team members, including conducting interviews and facilitating hiring decisions.
- Analyzed sponsor requirements and system capabilities to develop implementation strategies and best practices.
- Demonstrated in-depth knowledge of internal applications, such as IRT, and guided clients towards optimal system implementation.
- Offered technical guidance during the requirements gathering process, ensuring discussions with internal and external stakeholders were productive and progressive.
- Orchestrated discussions among internal and external parties to ensure expert input was incorporated into system designs.
- Configured study-specific RTSM solutions within a web-based user interface, adhering to study protocols and specifications.
- Conducted system demonstrations to clients, incorporating their feedback into real-time system adaptations when feasible.
- Managed study configuration tasks, including kit list generation, data staging, and coordination with internal teams.
- Ensured team compliance with the Software Development Life Cycle (SDLC) and testing processes, contributing to improved quality and efficiency.
- Engaged in process improvement initiatives, resulting in reduced timelines and enhanced quality of deliverables.
RTSM Solutions Engineer
Clario (currently known as Sitero, formerly Bioclinica)
Remote
03.2016 - 08.2017
- Mentored new team members, fostering their career development and facilitating training to enhance their growth within the company.
- Assisted in interviewing candidates for new positions, contributing to the team expansion process.
- Analyzed sponsor requirements and system capabilities to provide implementation recommendations and best practices.
- Demonstrated in-depth knowledge of internal applications, such as IRT, steering clients towards effective and user-friendly implementation strategies.
- Provided technical guidance during the requirements gathering process, ensuring discussions with stakeholders progressed constructively.
- Facilitated collaborative discussions between internal and external parties, ensuring expert opinions were incorporated into system designs.
- Configured study-specific IRT implementations within a robust web-based UI, adhering to study protocols and specifications.
- Conducted system demonstrations for clients, showcasing development progress and incorporating feedback into real-time configuration adjustments.
- Managed study configuration tasks, including kit list generation, data staging, and coordination with internal teams.
- Ensured understanding, compliance, and execution of SDLC and testing processes among team members.
- Participated in process improvement initiatives, contributing to reduced timelines and enhanced quality of deliverables.
- Acted as a liaison for Product Development, assisting with the prioritization and resolution of product defects and enhancement requests.
- Designed and implemented RTSM solutions to streamline clinical trial processes and improve data integrity.
- Collaborated with cross-functional teams to gather requirements and customize RTSM systems for client needs.
- Conducted thorough testing of RTSM applications to ensure compliance with protocol and regulatory standards.
- Provided technical support and training to end-users, enhancing system usability and client satisfaction.
- Developed user manuals and documentation to assist clients in understanding RTSM functionalities and features.
- Managed RTSM project timelines and deliverables, ensuring on-time deployment and budget adherence.
- Stayed current with industry trends and advancements in RTSM technology to recommend improvements and updates.
IRT Maintenance Project Manager
Bioclinica (currently known as Sitero and Clario)
Remote
12.2015 - 03.2016
- Coordinated and oversaw the execution of maintenance projects, ensuring timely completion and adherence to quality standards.
- Developed and implemented maintenance procedures to optimize operational efficiency and safety.
- Conducted routine evaluations of maintenance activities to verify accuracy and compliance with established documentation protocols.
- Facilitated cross-departmental collaboration to define and prioritize maintenance tasks, enhancing overall facility performance.
- Established clear, measurable operating guidelines for projects in collaboration with Account Executives and Sponsor representatives.
- Defined project timelines, milestones, and constraints, ensuring team alignment and goal clarity.
- Instituted regular project reporting schedules, maintaining open lines of communication with Account Executives and Sponsor representatives.
- Delivered consistent project updates to Sponsor representatives and Account Executives, ensuring transparency and stakeholder engagement.
- Communicated essential project information to project teams, sponsors, vendor partners, and site personnel in a timely and effective manner.
- Analyzed project performance, identifying areas for improvement and implementing solutions to drive project success.
- Provided leadership to project teams, fostering a collaborative environment and guiding team members towards project objectives.
- Uphold Quality Service and Departmental Standards, contributing to the maintenance of high service levels and operational excellence.
Director, IxR Technology
IBM (formerly known as etrials and Merge Healthcare)
Remote
02.2014 - 12.2015
- Managed the overall direction and oversight of clinical project teams, ensuring successful management of timelines, budget, and deliverables.
- Achieved client satisfaction by meeting objectively defined goals and receiving positive evaluations from key individuals within client organizations.
- Actively participated in cross-functional Implementation Teams for new product launches and updates to existing products.
- Contributed to the development of products and standard operating procedures (SOPs).
- Led process reviews and the creation of comprehensive documentation.
- Assessed IT, marketing, and R&D rollout plans for operational impact.
- Evaluated and provided feedback on Product Training Plans for implementation.
- Engaged in sales presentations to support business development efforts.
- Played a dual role of leading the project team and collaborating as an active member of client teams.
- Conducted project and budget planning to align with organizational and client objectives.
- Facilitated communication of client requirements to internal project teams to ensure alignment.
- Coordinated with various internal departments to maintain high-quality service delivery.
- Ensured all activities complied with relevant laws, regulations, and SOPs.
- Assisted line management with the enforcement of procedural compliance in accordance with legal and regulatory standards.
- Mentored staff in building strong client relationships and developing client-centric procedures and technology.
- Delivered project-specific and product training to enhance user competency.
- Adapted to additional responsibilities as needed to support organizational goals.
- Lead cross-functional teams to design and implement innovative IxR technology solutions.
- Develop and manage the IxR technology strategy aligned with the company's business objectives.
- Oversee the integration of IxR systems with other clinical trial data management platforms.
- Ensure compliance with regulatory standards and data privacy laws in IxR technology deployments.
- Collaborate with stakeholders to identify and prioritize IxR technology enhancements and upgrades.
- Conduct ongoing analysis of IxR technology performance, proposing improvements for efficiency.
- Facilitate training and support for end-users on IxR systems to ensure optimal usage.
- Stay abreast of emerging trends and innovations in IxR technology and clinical trial methodologies.
Strategic Account Manager
IBM (formerly known as etrials and Merge Healthcare)
Morrisville
06.2010 - 06.2014
- Managed all aspects of client communication, conflict resolution, and ensured compliance with deliverables.
- Conducted thorough reviews of major deliverables to maintain high-quality standards and meet client expectations.
- Addressed and efficiently resolved client issues, escalating to the Senior Management Team when necessary.
- Oversaw the contract review process, including the creation of project-specific assumptions.
- Produced and examined Change Orders, aiding in the collection of payments and obtaining necessary signatures.
- Led project teams, ensuring ongoing awareness of project status to preemptively identify potential issues or opportunities.
- Directed and allocated resources for the account, contributing to team members' performance evaluations.
- Supervised multiple direct reports, including Project Managers, Application Developers, and Study QA analysts, with plans to expand the team as the account grows.
- Guaranteed the completion of processes and procedures, adherence to quality standards, and profitability of projects.
- Proactively sought opportunities for account growth and new business, collaborating with the VP of Sales or Business Development representatives.
- Communicated client goals effectively and represented their interests to the project team.
- Maintained regular, bidirectional communication with clients and the team to ensure strong representation and proper setting of expectations.
- Demonstrated a comprehensive understanding of company capabilities and services, effectively communicating all offerings to the client.
- Provided weekly updates on all account activities, ensuring transparency and informed decision-making.
- Develop and execute strategic account plans to maintain and grow client relationships.
- Identify and pursue new business opportunities within strategic accounts.
- Conduct regular business reviews with strategic accounts to ensure customer satisfaction.
- Facilitate problem-solving and conflict resolution with strategic accounts as needed.
Project Manager II
IBM (formerly known as etrials and Merge Healthcare)
Morrisville
11.2006 - 06.2010
- Managed comprehensive project responsibilities, ensuring effective team leadership and direction in all aspects of clinical project management, including adherence to timelines, budget constraints, and delivery of project deliverables.
- Achieved client satisfaction by meeting objectively defined project goals and securing positive evaluations from key stakeholders within client organizations.
- Successfully communicated with etrials management to secure approval for project resource requirements.
- Actively participated in sales presentations to articulate project scope and value.
- Led the etrials project team, fostering a collaborative and results-driven environment.
- Managed client interactions and expectations, ensuring transparent communication and project alignment with client needs.
- Served as the primary liaison between clients and etrials, facilitating project planning and execution.
- Oversaw the creation and maintenance of all project documentation, including the development of detailed project specifications.
- Effectively communicated client requirements to the etrials project team, ensuring alignment with project objectives.
- Collaborated with internal teams across various departments to maintain high standards of service quality.
- Conducted regular reviews of the etrials project team's work to ensure consistency with client requirements, expectations, project budget, and timelines.
- Ensured all activities were performed in compliance with applicable laws, regulations, and etrials Standard Operating Procedures (SOPs).
- Assisted line management in the enforcement of procedural execution in accordance with legal, regulatory, and SOP guidelines.
- Contributed to the development of products and SOPs across other etrials departments, enhancing overall service offerings.
- Mentored team members in building positive client relationships and developing client-centric procedures and technology.
- Guaranteed the delivery of a validated database to the project sponsor, upholding data integrity and accuracy.
- Provided targeted project-specific training to software users, enhancing user experience and system proficiency.
- Planned and delivered presentations at investigator meetings, effectively communicating project data and objectives.
- Demonstrated a thorough understanding of the clinical trial process and the integration of electronic systems within this domain.
- Participated in the Clinical Express team, focusing on the improvement of processes and procedures.
- Proficient in Microsoft Office Applications, leveraging these tools for project management and communication.
- Adapted to additional responsibilities as required, showcasing flexibility and a commitment to project success.
- Led cross-functional teams to deliver projects within time and budget constraints.
- Developed detailed project plans, ensuring clear scope, timelines, and resource allocation.
- Managed project risks, including identification, analysis, and mitigation strategies.
- Conducted regular project meetings and provided status reports to stakeholders.
- Collaborated with stakeholders to define project objectives and deliverables.
- Managed project budgets, including cost forecasting and variance analysis.
- Facilitated problem-solving sessions to address project challenges and roadblocks.
Education
Higher National Certificate -
Project Management Institute
01.2013
Higher National Diploma - Medical Assisting
Fairfield Career Center
Carroll01.1998
Higher National Diploma - Business and Marketing Technology
Mercer County Career Center
Mercer01.1992
High school diploma - General Studies
Grove City Area High School
Grove City01.1992
Skills
- Notarial acts
- Project tracking
- Relationship building
- Document creation
- Project management
- Staff training and development
- Project planning and development
- Project scheduling
- Team collaboration
- Risk management
- Root-cause analysis
- Data analytics
- HIPAA compliance
- Team leadership
- Time management
- Decision-making
- Account management
- Client relations
Certification
- PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Notary Public/Tag Department
Trans Carolina Permits Inc
05.2025 - Current
Senior Product Owner
YPrime
03.2024 - 04.2025
Sr. Solutions Service Analyst, Enabled Client Services
Sitero
07.2022 - 03.2024
Manager, Project Management
endPoint Clinical
04.2022 - 07.2022
Manager, RTSM Solutions Engineering
Clario (currently known as Sitero, formerly Bioclinica)
08.2017 - 04.2022
RTSM Solutions Engineer
Clario (currently known as Sitero, formerly Bioclinica)
03.2016 - 08.2017
IRT Maintenance Project Manager
Bioclinica (currently known as Sitero and Clario)
12.2015 - 03.2016
Director, IxR Technology
IBM (formerly known as etrials and Merge Healthcare)
02.2014 - 12.2015
Strategic Account Manager
IBM (formerly known as etrials and Merge Healthcare)
06.2010 - 06.2014
Project Manager II
IBM (formerly known as etrials and Merge Healthcare)
11.2006 - 06.2010
Higher National Diploma - Medical Assisting
Fairfield Career Center
Higher National Diploma - Business and Marketing Technology
Mercer County Career Center
High school diploma - General Studies
Grove City Area High School
Higher National Certificate -
Project Management Institute