Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robin Blair

Stone Mountain,GA

Summary

I am highly motivated, reliable, responsible, hardworking, a team Player, love to help people, and a great customer service representative.

Overview

11
11
years of professional experience

Work History

ED Patient Access /Gift Shop Associate

Children's Hospital (CHOA)
09.2022 - 07.2023
  • Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of the patient's financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Clerical filing and organizing medical records.
  • Performed patient scheduling and registration functions to serve as the initial contact point for medical office visits.
  • Gift shop associate. Run the cash Register and help out with the floor sale. Assist customers and patient's, as well as Patient families. Take phone orders and deliver items to patients rooms.

Warehouse Associate

Amazon
04.2021 - 09.2022
  • Prepared orders for shipment by picking, packing, labeling, and Shipping merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Loaded, unloaded, and moved material to and from storage and production areas.

Customer Service Representative

TeleTech (Remote) Bank Of America & Unemployment
04.2020 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Daycare Infant Head, 6 Weeks Old Teacher.

Grandas Finest Learning Center
08.2019 - 08.2020

Receive 12 Newborn Babies, Feed them, Change them, and care for them.

  • Sanitize toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on an individual basis to build positive relationships and promote learning. preparation of meals and snacks to provide children with proper nutrition.
  • preparation of meals and snacks to provide children with proper nutrition.

Warehouse Production Lead

Square 1 Art
10.2013 - 12.2019
  • Supported employees by accurately tracking time and proactively resolving any issues.
  • Trained workers in the proper operation, calibration, and maintenance of production line equipment.
  • Handled production line documentation for waste, downtime, and output.
  • Monitored employee activities.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Pick, Pack, Ship

School Crossing Guard, Cafeteria Aide, Custodial

Dekalb County School System
08.2012 - 05.2019
  • Interrupted traffic to allow students, parents, and other pedestrians to safely cross streets.
  • Developed key relationships with both adults and children through effective communication and purposeful engagement.
  • Instructed children to safely cross streets using crosswalks and watching traffic lights.
  • Withstood adverse environmental conditions.
  • Prepared and disposed of food, using proper food labeling, handling, and safety techniques.
  • Added food items, beverages, and utensils to trays and immediately delivered them to the correct rooms.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces and premises clean inside and outside.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Education

Associate of Science - Medical Billing And Coding

Devry University (Online)
Downers Grove, IL
12.2023

Associate of Applied Science - Phlebotomy

Med Tech College
Tucker, GA
06.2010

High School Diploma -

Continental Academy
Miramar, FL
04.2004

Skills

  • Patient Health Information Access
  • Customer service
  • Taking incoming calls and making Calls
  • Insurance Verification
  • Patient Admission
  • Medical Filing
  • Registration Processing
  • Clerical office filing of patient records
  • Warehouse Production
  • Sales rep
  • Office processing (Microsoft word, Excel, etc)

Languages

English
Full Professional

Timeline

ED Patient Access /Gift Shop Associate

Children's Hospital (CHOA)
09.2022 - 07.2023

Warehouse Associate

Amazon
04.2021 - 09.2022

Customer Service Representative

TeleTech (Remote) Bank Of America & Unemployment
04.2020 - 08.2021

Daycare Infant Head, 6 Weeks Old Teacher.

Grandas Finest Learning Center
08.2019 - 08.2020

Warehouse Production Lead

Square 1 Art
10.2013 - 12.2019

School Crossing Guard, Cafeteria Aide, Custodial

Dekalb County School System
08.2012 - 05.2019

Associate of Science - Medical Billing And Coding

Devry University (Online)

Associate of Applied Science - Phlebotomy

Med Tech College

High School Diploma -

Continental Academy
Robin Blair