I am highly motivated, reliable, responsible, hardworking, a team Player, love to help people, and a great customer service representative.
Overview
11
11
years of professional experience
Work History
ED Patient Access /Gift Shop Associate
Children's Hospital (CHOA)
09.2022 - 07.2023
Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
Received patient deductibles and co-pay amounts and discussed options to satisfy the remainder of the patient's financial obligations.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Providing excellent customer service by promptly answering patient inquiries.
Clerical filing and organizing medical records.
Performed patient scheduling and registration functions to serve as the initial contact point for medical office visits.
Gift shop associate. Run the cash Register and help out with the floor sale. Assist customers and patient's, as well as Patient families. Take phone orders and deliver items to patients rooms.
Warehouse Associate
Amazon
04.2021 - 09.2022
Prepared orders for shipment by picking, packing, labeling, and Shipping merchandise.
Worked safely around moving machinery.
Assembled orders and packed items for shipment, conveying orders to shipping personnel
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Loaded, unloaded, and moved material to and from storage and production areas.
Customer Service Representative
TeleTech (Remote) Bank Of America & Unemployment
04.2020 - 08.2021
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Answered a constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Daycare Infant Head, 6 Weeks Old Teacher.
Grandas Finest Learning Center
08.2019 - 08.2020
Receive 12 Newborn Babies, Feed them, Change them, and care for them.
Sanitize toys and play equipment each day to maintain safety and cleanliness.
Engaged with children on an individual basis to build positive relationships and promote learning. preparation of meals and snacks to provide children with proper nutrition.
preparation of meals and snacks to provide children with proper nutrition.
Warehouse Production Lead
Square 1 Art
10.2013 - 12.2019
Supported employees by accurately tracking time and proactively resolving any issues.
Trained workers in the proper operation, calibration, and maintenance of production line equipment.
Handled production line documentation for waste, downtime, and output.
Monitored employee activities.
Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
Pick, Pack, Ship
School Crossing Guard, Cafeteria Aide, Custodial
Dekalb County School System
08.2012 - 05.2019
Interrupted traffic to allow students, parents, and other pedestrians to safely cross streets.
Developed key relationships with both adults and children through effective communication and purposeful engagement.
Instructed children to safely cross streets using crosswalks and watching traffic lights.
Withstood adverse environmental conditions.
Prepared and disposed of food, using proper food labeling, handling, and safety techniques.
Added food items, beverages, and utensils to trays and immediately delivered them to the correct rooms.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces and premises clean inside and outside.
Responded immediately to calls from personnel to clean up spills and wet floors.