Robin Bram
Kihei,Hawaii
Summary
Over 25 years of providing a high level of guest satisfaction through genuine, enthusiastic and friendly interactions. Exceptional communicator in fast-paced customer focused environments with an aptitude for skilled problem solving and collaborative approaches. Excellent multi-tasker and exceeds as an independent employee, as well as a team player who has trained new employees. Proficient in Microsoft, Google Suite applications and various travel industry orientated software programs and platforms.
Overview
17
17
years of professional experience
Work History
Reservations Specialist
The Parrish Collection
07.2021 - Current
- Delivers exceptional customer service in high-pressure settings to elevate guest experiences.
- Achieves strong sales results amid competitive market challenges.
- Assists guests with inquiries regarding activities, dining and private chefs on both Maui and Kauai.
- Resolves issues promptly to ensure guest satisfaction while prioritizing company objectives.
Guest Service Liaison
Maui Resort Rentals
11.2019 - 03.2020
- Ensured seamless guest experience through proactive communication before and during stays.
- Facilitated efficient check-in and check-out processes for vacationers.
- Provided local area information to enrich guest experiences.
- Resolved guest inquiries and concerns promptly to maintain satisfaction.
- Collaborated with cleaning and maintenance teams to guarantee property readiness.
- Cultivated relationships with guests, promoting repeat visits.
- Advised customers on options for addressing difficult situations or disputes.
Travel Coordinator - Home Office
Captivating Journeys
Haiku, Hawaii
03.2017 - 11.2019
- Coordinated customized travel itineraries tailored to diverse client preferences.
- Curated unique experiences, including private luaus, helicopter tours, yacht charters, and exclusive dining.
- Researched destinations, accommodations, and activities to provide informed recommendations.
- Established strong vendor relationships to expand service offerings and improve client satisfaction.
Guest Service Representative
Blue Hawaiian Helicopters
07.2016 - 11.2019
- Provided detailed tour information and answered guest inquiries.
- Coordinated helicopter tour schedules with operational staff.
- Handled customer feedback and resolved service-related issues.
- Assisted in training new team members on service protocols.
Rental Sales Agent
Avis Budget Group
09.2013 - 01.2016
- Greeted customers and assessed rental needs to provide tailored vehicle options.
- Explained rental policies and insurance options to enhance customer understanding.
- Processed payments accurately, managing all financial transactions effectively.
- Resolved customer inquiries promptly, delivering exceptional service consistently.
- Provided recommendations and local insights about Maui to enrich overall experience.
Educational Assistant
Iao Intermediate School
03.2009 - 11.2013
- Assisted in educating students with special needs and provide for their personal needs.
- Implemented age and skill appropriate lesson plans.
- Guided students in developing their skills culminating in a confidence building talent show.
Education
Culinary Farm to Table Certificate of Professional Development -
UH Maui/Hui Na Ke Olo Pono
10.2020
Associates Degree - Liberal Arts
University of Hawaii - Maui Community College
05.2010
Community Service
- Sierra Club Maui, Volunteer, 06/20-7/23
- Big Brothers Big Sisters, Volunteer in the Children's Program (Ages 5-12), 10/04 to 06/07
Timeline
Reservations Specialist
The Parrish Collection
07.2021 - Current
Guest Service Liaison
Maui Resort Rentals
11.2019 - 03.2020
Travel Coordinator - Home Office
Captivating Journeys
03.2017 - 11.2019
Guest Service Representative
Blue Hawaiian Helicopters
07.2016 - 11.2019
Rental Sales Agent
Avis Budget Group
09.2013 - 01.2016
Educational Assistant
Iao Intermediate School
03.2009 - 11.2013
Culinary Farm to Table Certificate of Professional Development -
UH Maui/Hui Na Ke Olo Pono
Associates Degree - Liberal Arts
University of Hawaii - Maui Community College