Robin Butler
Ben Wheeler,TX
Summary
Accomplished Office Manager with a proven track record at Tribal Root Designs, enhancing customer satisfaction and streamlining office operations. Expert in office administration and organizational skills, demonstrated through effective financial management and inventory oversight. Achieved significant improvements in client relations and operational efficiency, leveraging strong customer service and leadership abilities. Offering strong foundation in customer service and administrative tasks, eager to learn and grow within banking environment. Brings skills in data entry and cash handling, with ability to quickly acquire industry-specific knowledge. Ready to use and develop communication and problem-solving skills in Bank Clerk role.
Overview
20
20
years of professional experience
Work History
Office Manager
Tribal Root Designs
05.2022 - Current
- Greet customers when working front desk, handling sales and processing payments, Provide exceptional customer service when addressing client inquiries or concerns
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
Owner
New Ark Angels Jewelry Designs
06.2014 - 05.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
- Worked with individual clients to design unique Jewelry pieces
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Customer Service Supervisor
United States Postal Service, USPS
08.2009 - 06.2014
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally
- closed out window operations, counted clerk drawers and dispatched all funds in bank deposit
Assistant Supervisor
United States Postal Service, USPS
04.2007 - 08.2009
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Supervised Carriers and Clerks to ensure timely dispatch and delivery of mail
- Enhanced workplace safety by conducting thorough OSHA compliance inspections and verifications.
City Letter Carrier
United States Postal Service, USPS
12.2005 - 04.2007
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
Mail Handler
United States Postal Service, USPS
12.2004 - 12.2005
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Education
No Degree - Computer Technology
Tarrant County Community College
Arlington12.2007
GED -
Trinity Valley Community College
Terrell, TX08.1987
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
Timeline
Office Manager
Tribal Root Designs
05.2022 - Current
Owner
New Ark Angels Jewelry Designs
06.2014 - 05.2022
Customer Service Supervisor
United States Postal Service, USPS
08.2009 - 06.2014
Assistant Supervisor
United States Postal Service, USPS
04.2007 - 08.2009
City Letter Carrier
United States Postal Service, USPS
12.2005 - 04.2007
Mail Handler
United States Postal Service, USPS
12.2004 - 12.2005
No Degree - Computer Technology
Tarrant County Community College
GED -
Trinity Valley Community College
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