Robin Cagle
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ross Department Store
03.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
Child Caregiver
Kenadie's Care
01.2011 - Current
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Education
Manual High School
Peoria, ILSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Scheduling
Timeline
Customer Service Representative
Ross Department Store
03.2021 - Current
Child Caregiver
Kenadie's Care
01.2011 - Current
Manual High School
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