Robin Calloway
Toledo,OH
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Resourceful Restaurant General Manager known for efficiently completing tasks and driving operational success. Possess specialized skills in team leadership, inventory management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth restaurant operations and high levels of guest satisfaction.
Overview
32
32
years of professional experience
Work History
Restaurant General Manager
Taco Bell
Toledo, Ohio
06.2024 - Current
- Scheduled staff shifts and monitored labor costs.
- Recruited, trained, and supervised staff members.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Conducted regular meetings with staff members to discuss operational issues.
- Assisted in resolving any disputes between customers or employees.
- Implemented cost-saving measures while maintaining high quality service levels.
- Provided direction, guidance and motivation to team members.
- Maintained accurate inventories of food, supplies and equipment.
- Kept up-to-date records of employee performance reviews.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Resolved customer complaints in a professional manner.
- Ensured compliance with health, safety and sanitation standards.
- Created weekly work schedules according to staffing needs.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
General Manager
Bennett Management Corp.
Toledo, Ohio
03.2022 - 05.2024
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Production Supervisor
Goodyear Tire and Rubber
Fayetteville, NC
12.2020 - 03.2022
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Supported safety programs to reduce and eliminate employee injuries.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Reviewed job specifications to properly set up machines.
- Maintained accurate records of daily production activities.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Trained new staff on production processes and procedures.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Established and updated production schedules to meet changing demands.
- Resolved any conflicts between employees in a professional manner.
- Analyzed production data to identify trends and areas for improvement.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Ensured safety regulations were followed by all personnel in the production area.
- Managed daily operations within budget constraints while meeting deadlines.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Issued work orders for repairs to plan maintenance of equipment, machinery and vehicles.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Rural Mail Carrier
United States Post Office
Hope Mills, North Carolina
06.2016 - 12.2020
- Sorted mail for delivery, arranging mail in delivery sequence.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Scanned labels on letters or parcels to confirm receipt.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Recorded address changes to redirect mail for residences or businesses.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Handled undeliverable mail in accordance with established procedures.
- Followed established protocols for secure package delivery at customer locations.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Obtained receipts for registered and certain insured mail.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Obtained signatures for registered, certified, and insured mail.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Maintained accurate records of daily deliveries.
- Inspected postal vehicles for defects prior to operation.
- Entered change of address orders into computers to process forwarding address stickers.
- Sold stamps and money orders to mail customers along daily route.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Delivered mail to residents and business within assigned area.
- Operated vehicle in accordance with applicable laws and regulations.
- Communicated effectively with supervisors regarding route progress or changes.
- Loaded and unloaded trucks efficiently using appropriate equipment.
- Reported any safety or security incidents encountered during the course of duty.
- Used road maps or GPS to verify routes and designated addresses.
- Verified accuracy of addresses before delivering mail or parcels.
- Sorted mail, arranging in delivery sequence for distribution.
- Delivered various types of mail on routes according to strict timelines.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Identified hazardous materials that may pose risk to public safety.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
Production Worker
Goodyear Tire & Rubber
Fayetteville, NC
07.2012 - 01.2016
- Sorted product components on work tables to maintain maximum organization and productivity.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Produced quality products by palletizing, packaging and assembling finished items.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Followed safety protocols while operating machines and equipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Cleaned up work area at end of shift to maintain safe working environment.
- Inspected finished products for quality and adherence to customer specifications.
- Performed minor repairs on machinery as needed.
- Measured and weighed items to meet quality standards and prevent waste.
- Hand-assembled needed parts with bolts and screws.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Conducted routine maintenance checks on all machinery used in the production line.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Met or exceeded target for on-time customer shipments.
- Troubleshot technical issues that arose during assembly process.
- Reported any issues to supervisor immediately for resolution.
- Set up and operated production machinery according to specific standards and protocols of company.
- Ensured proper labeling of completed products before shipping out.
- Kept operations area neat and orderly to minimize obstacles.
- Adhered strictly to established guidelines and procedures while performing duties.
- Monitored inventory levels and replenished supplies as needed.
- Utilized computer software programs to record details related to production process.
- Tracked production data such as number of items produced per hour, day, week.
- Used daily system logs to document production information, discussing issues with management.
- Verified accuracy of finished products against work orders or blueprints.
- Operated forklift to move materials and finished products within warehouse.
- Communicated with team members regarding tasks assigned during shift.
- Identified defective parts or components and removed them from production line.
- Inspected product quality prior to packaging and shipment.
- Used hand trucks and forklifts to unload, load and transport items.
- Recognized by management for providing exceptional customer service.
Restaurant Manager
Mcdonalds, PDI FOODS
Toledo, Ohio
07.1993 - 08.2012
- Established policies for cash handling procedures to maximize security measures.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Created detailed reports on weekly and monthly revenues and expenses.
- Updated computer systems with new pricing and daily food specials.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Distributed food to service staff for prompt delivery to customers.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Maintained detailed records of sales transactions and daily shift reports.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Adhered to all health department regulations regarding food storage and preparation.
- Explained goals and expectations required of trainees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted with kitchen preparation during peak times as needed.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Havelock High School
Havelock, NC05-1991
Skills
- Purchasing
- Guest experience oversight
- POS system
- Kitchen oversight
- Budget planning
- Order management
- Local marketing
- Food preparation
- Restaurant promotion
- Sanitation standards
- Restaurant promotion management
- Hiring decisions
- Talent development
- Reservation management
- Online ordering management
- Schedule coordination
- Facility maintenance
- Employee retention
- Customer engagement
- Health code compliance
- Food safety
- Labor management
- Staff scheduling
- Cost control
- Pre-shift walk-through
- Inventory management
- Service standards
- Scheduling coordination
- Business management
- Operations management
- Menu development
- Guest relations
Timeline
Restaurant General Manager
Taco Bell
06.2024 - Current
General Manager
Bennett Management Corp.
03.2022 - 05.2024
Production Supervisor
Goodyear Tire and Rubber
12.2020 - 03.2022
Rural Mail Carrier
United States Post Office
06.2016 - 12.2020
Production Worker
Goodyear Tire & Rubber
07.2012 - 01.2016
Restaurant Manager
Mcdonalds, PDI FOODS
07.1993 - 08.2012
High School Diploma -
Havelock High School