Robin Carey
681 Griffin Rd. South Windsor,CT
Summary
Reliable team member with years of experience helping people, with a patient and cheerful demeanor. Strong organizational skills and an ability to learn rapidly and adapt quickly to changing situations. Plan, organize, and complete tasks efficiently. Willingness to work with additional departments to achieve outstanding outcomes. Strong ability to multi-task.
Overview
12
12
years of professional experience
Work History
Customer Services Representative III
WM Strategic BusinessSolutions
Windsor, CT
02.2024 - Current
- Resolves customer escalated issues quickly and efficiently
- Possesses a strong knowledge of internal process and understands the relationships between business units
- Acts as a lead to other CSR agents with the handling of calls and procedures
- Possesses strong organizational skills and able to transition well between service requests
- Provides customer proactive service and education regarding service options, charges, billing and contracts
- Document interactions ensuring service, pricing and required information has been entered in to the computer systems
- Strives to exceed service and operational goals
Customer Service Representative
WM Strategic Solutions
Windsor, CT
04.2023 - 02.2024
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information
- Mentored new employees on procedures and policies to maximize team performance
- Supported other departments by assisting when there was excessive work
Receptionist
LCB Senior Living
South Windsor, CT
08.2020 - 04.2023
- Handled incoming telephone calls in a professional and courteous manner and directs them accordingly.
- Greeted guests and visitors in a professional and courteous manner and directed them accordingly.
- Responded to emergency situations by contacting the appropriate party; 911, fire department, police etc.
- Updated the communication log book on a regular basis.
- Maintained and filed resident safety sheets.
Engagement Assistant
LCB Senior Living
South Windsor, CT
12.2020 - 04.2023
- Planned, organized, facilitated and promoted diverse recreational programs.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Maintained inventory of supplies related to recreational programming.
- Documented progress notes regarding participant's involvement in recreational programming.
- Attended training sessions related to therapeutic recreation services.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
Server
LCB Senior Living
South Windsor, CT
09.2020 - 09.2021
- Provided a high level of customer service and promote a restaurant style dining atmosphere.
- Worked closely with the Culinary Services Director to keep residents satisfied with food and dining programs.
- Created a strong sense of team work and cooperation among all staff.
- Adhered to Quality Enhancement standards and standard food safety practices.
- Cleaned and sanitized carpet, tables, chairs, condiment containers, and equipment used in the dining room.
Substitute Teacher
Cornerstone Christian School
Manchester, CT
08.2019 - 09.2021
- Filled in for Pre-K through grade 12 teachers, including handling all assignments, special projects, tests, administrative updates, and grading.
- Enforced classroom routines to keep students on set schedules and operating at a consistent level.
- Implemented lesson plans outlined by the classroom teacher to educate students about key concepts.
- Engaged students in discussions to promote interest and drive learning.
- Applied proactive behavior management techniques for classroom discipline.
- Supervised lunchroom and recess activities.
- Cleaned classroom and teaching areas after daily use, maintaining high standards for organization.
Homeschool Educator
Home-Business
South Windsor, CT
01.2012 - 08.2017
- Planned and implemented lessons using a variety of teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Tested students' comprehension of subject matter through quizzes, tests, and projects.
- Developed interesting course plans with multimedia learning tools to meet the academic, intellectual, and social needs of the student.
- Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
Education
High School Diploma -
St. John's International School
Drève Richelle 146, 1410 Waterloo, BelgiumCertification -
Tai Chi For Health Institute
6 Fisher Place Narwee NSW 2209NIDE Certified Dementia Professional
National Institute For Dementia Education
Jacksonville, FLSkills
- Organization
- Courteous with strong service mind set
- Articulate and well-spoken
- Positive and cheerful
- Calm and professional under pressure
- Efficient and detail oriented
- Leadership Skills
Accomplishments
- Employee of the Month - October 2021
- Super Agent -August 2023
- Super Agent - March 2024
- Super Agent Quarter 1- April 2024
Timeline
Customer Services Representative III
WM Strategic BusinessSolutions
02.2024 - Current
Customer Service Representative
WM Strategic Solutions
04.2023 - 02.2024
Engagement Assistant
LCB Senior Living
12.2020 - 04.2023
Server
LCB Senior Living
09.2020 - 09.2021
Receptionist
LCB Senior Living
08.2020 - 04.2023
Substitute Teacher
Cornerstone Christian School
08.2019 - 09.2021
Homeschool Educator
Home-Business
01.2012 - 08.2017
High School Diploma -
St. John's International School
Certification -
Tai Chi For Health Institute
NIDE Certified Dementia Professional
National Institute For Dementia Education
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