Stefani Cubillas
Hansford,CA
Summary
Dynamic financial services professional with extensive experience at Educational Employees Credit Union. Proven track record in enhancing customer relationships and achieving sales goals. Skilled in cash management and compliance, with a strong focus on process improvement and team mentorship. Committed to delivering exceptional service and driving revenue growth through effective cross-selling strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Financial Services Representative III
Educational Employees Credit Union
Hansford, Ca
06.2023 - Current
- Streamlined member account inquiry processes by providing accurate and timely information.
- Evaluated and processed loan applications to uphold credit union policies.
- Orchestrated educational sessions on financial products to empower members with knowledge of available services.
- Executed exceptional customer service by promptly addressing issues and cultivating enduring client relationships.
- Led collaborative efforts among team members to achieve sales targets and boost branch performance.
- Assessed credit applications through comprehensive analysis of applicants' financial history, income stability, and repayment capability.
- Identified and capitalized on cross-selling opportunities to drive revenue growth for the Credit Union.
Real Estate Processor
Educational Employees Credit Union
Fresno, CA
02.2020 - 05.2023
- Optimized mortgage application processes to expedite approval turnaround times.
- Facilitated communication between borrowers and loan officers to enhance information accuracy.
- Audited financial documents for accuracy, ensuring adherence to lending regulations and standards.
Closing Coordinator
Educational Employees Credit Union
Fresno, CA
02.2012 - 02.2020
- Coordinated loan closing processes, ensuring compliance with regulatory requirements and organizational policies.
- Facilitated communication with borrowers, to streamline transactions.
- Reviewed closing documents for accuracy, resolving discrepancies to maintain high standards of quality.
- Provided training and mentorship to coworkers on closing procedures and best practices.
- Implemented process improvements that enhanced efficiency in loan processing workflows.
Financial Service Representative III
Educational Employees Credit Union
Visalia, CA
09.2005 - 02.2012
- Resolved member inquiries efficiently, providing accurate information on products and services.
- Assisted in processing loan applications, ensuring compliance with credit union policies.
- Conducted account maintenance tasks, improving customer satisfaction through timely updates.
- Mentored new staff on operational procedures, fostering a knowledgeable and effective team environment.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Hanford High
Hanford, CA06.1999
Skills
- Highly Dependable
- Fast Learner
- Cash handling
- Sales professional
- Team Leader
- Organization
- Good Communication
Accomplishments
Received Sales Awards for all 4 quarters in 2025.
Branch of the Year for 2025
Received Sales Awards for all 4 quarters in 2024
Branch of the Year for 2024
Certification
Supervisory Academy
Financial Counselor Academy
Timeline
Financial Services Representative III
Educational Employees Credit Union
06.2023 - Current
Real Estate Processor
Educational Employees Credit Union
02.2020 - 05.2023
Closing Coordinator
Educational Employees Credit Union
02.2012 - 02.2020
Financial Service Representative III
Educational Employees Credit Union
09.2005 - 02.2012
High School Diploma -
Hanford High