Robin Carioti
Warren
Summary
Detail-oriented Receptionist Administrator with over four years of experience in office administration and customer relationship management. Skilled in effective communication, time management, and problem-solving, ensuring smooth operations and enhanced patient experiences in a dental setting.
Overview
26
26
years of professional experience
Work History
Receptionist Administrator
Renee Commarato, D.D.S., M.S., Inc.
Warren
02.2022 - Current
- Greeted patients warmly and provided exceptional customer service at the front desk.
- Handled phone inquiries and directed calls to appropriate personnel promptly.
- Managed patient scheduling and appointment confirmations for a dental practice.
- Assisted patients with insurance verification and billing inquiries efficiently.
- Maintained organized patient records using electronic health record systems.
- Coordinated communication between patients and dental staff to enhance operational efficiency.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork and filing charts.
- Conducted collection calls to follow up on overdue balances, securing timely payments.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other offices or organizations.
- Verified and billed dental insurance companies, ensuring accurate processing and follow-up on claims.
- Obtained payments both insurance and personal and processed those payments. Billed for services not covered by insurance.
- Executed data entry and various administrative tasks to ensure efficient office operation.
- Managed the distribution of incoming mail, faxes, and packages.
- Prepared documents such as reports, memos, letters, reminders, statements and daily deposits.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Adhered to company policies regarding confidentiality of sensitive information.
STNA
FirstLight HomeCare
Austintown
06.2020 - 02.2022
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Monitored client health and reported changes to healthcare professionals.
- Documented client care activities and observations accurately in records.
- Maintained a clean and safe environment for clients at all times.
- Provided companionship and emotional support to enhance client well-being.
- Assisted with meal preparation and feeding of patients who required assistance.
- Collaborated with family members to address client needs and preferences.
- Followed care plans developed by healthcare teams to ensure comprehensive support.
Receptionist/Dental Floater
Renee Commarato, D.D.S., M.S., Inc.
Warren
11.2000 - 03.2020
- Greeted patients warmly and ensured a welcoming office environment.
- Managed patient scheduling and appointment confirmations with precision and care.
- Handled incoming calls, directing inquiries to appropriate staff promptly.
- Facilitated clear communication between patients and dental professionals, enhancing overall patient experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained accurate patient records in electronic health record systems, supporting effective patient care.
- Processed insurance claims and verified patient information, ensuring proper billing and patient satisfaction.
- Ensured timely scheduling of patient visits.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed payments and updated accounts to reflect balance changes.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Sorted incoming mail and directed to correct personnel each day.
- Supported management with various special projects.
- Monitored office supplies inventory and advised the doctor of what was needed.
- Assisted with instruments and safely cleaned operatories as needed. Set up operatories to assist the assistants if needed.
- Worked closely with the anesthesiologists to schedule IV sedation in the office. Also verified patient copay and insurance allowances for the said procedures.
Education
Certificate of Technical Studies - STNA
Top Flight Training, LLC
Vienna, Ohio07-2021
High School Diploma -
Lakeview High School
Cortland, OH06-1988
High School Diploma - Food Marketing
Trumbull Career And Technical Center
Warren, Ohio06-1988
Skills
- Electronic health record management
- Insurance verification
- Billing procedures
- Accounts receivable
- Appointment scheduling
- Front desk operations
- Regulatory compliance
- Data entry
- Time management
- Attention to detail
- Effective communication
- Patient engagement
- Problem solving
Timeline
Receptionist Administrator
Renee Commarato, D.D.S., M.S., Inc.
02.2022 - Current
STNA
FirstLight HomeCare
06.2020 - 02.2022
Receptionist/Dental Floater
Renee Commarato, D.D.S., M.S., Inc.
11.2000 - 03.2020
Certificate of Technical Studies - STNA
Top Flight Training, LLC
High School Diploma -
Lakeview High School
High School Diploma - Food Marketing
Trumbull Career And Technical Center