ROBIN CARTLEDGE
Douglasville,GA
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Accomplished Agent possessing exceptional management and people skills.
Overview
35
35
years of professional experience
Work History
FaxMail Agent
Hire Dynamics For Change Healthcare
Atlanta, GA
02.2022 - Current
- Contact providers to obtain chart copies for a medical record review by the insurance company.
- Confirm provider and demographic information to comply with HIPPA requirements..
- Confirm with provider their preferred method of submitting the requested documents and set appropriated commitment date.
Client Services Representative
National Credit Systems
Atlanta, GA
10.2012 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved debtor disputes with clients. Including obtaining documents from clients and comparing charges to residents lease obligations.
- Provider customer service to clients via inbound and outbound calls and emails.
- Maintain correct balances on former residents accounts.
Maintenance Admin, Escalations/Relieving Manager
AT&T
Atlanta, GA
07.1985 - 08.2010
- Successfully managed a work group of 10 plus employees. Including assisting in maintaining sensitive and confidential employee records, making recomendations for action plans for employee development and training.
- Making myself available to aid co-workers in the performance of their job requirements.
- Using my skills and contacts to provide escalations and assistance to customers with special needs or chronic repair issues.
Education
No Degree - General Studies
Clayton State College
Morrow, GAHigh School Diploma -
Hapeville High School
Hapeville, GASkills
- Business Correspondence
- Client Advisement
- Time Management
- Critical Thinking
- Conflict Resolution
- Clear Communication
- Virtual Agents
- Agent Support
- Information Updates
Timeline
FaxMail Agent
Hire Dynamics For Change Healthcare
02.2022 - Current
Client Services Representative
National Credit Systems
10.2012 - 01.2022
Maintenance Admin, Escalations/Relieving Manager
AT&T
07.1985 - 08.2010
No Degree - General Studies
Clayton State College
High School Diploma -
Hapeville High School
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