Robin Collins
Spanish Fork,UT
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Casa Salza
Spanish Fork, UT
07.2022 - Current
- Demonstrated versatility by working various roles within the kitchen as needed, from dishwashing to food prep.
- Improved operational efficiency by effectively managing food prep tasks and kitchen organization.
- Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
- Demonstrated adaptability and flexibility by covering various roles within the cafe as needed, including barista, food prep, and cashier positions.
Assistant Lead Pastry Chef
Kneaders Bakery & Cafe
Spanish Fork, UT
02.2017 - 06.2022
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Mentored team members on best practices for customer engagement and product presentation.
- Coordinated special events, ensuring seamless execution while maintaining brand standards and quality assurance.
- Monitored inventory levels to ensure timely procurement of ingredients.
- Implemented quality control measures to maintain exceptional product standards.
Customer Support Representative
Landvoice
Orem, UT
01.2015 - 01.2017
- Resolved customer inquiries through phone, email, and chat support channels.
- Provided product information and troubleshooting assistance to enhance user experience.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Representative
Nintendo Customer Support Via Teleperformance
Orem, UT
01.2013 - 01.2015
- Provided general and technical support to Nintendo customers using support database to quickly identify and troubleshoot any issues.
- Manage repair and part orders for customers.
Retail Store Clerk
Sprouts
Orem, UT
2012 - 2013
- Organized and replenished product displays to maintain inventory levels and enhance visual appeal.
- Assisted customers in locating products, providing exceptional service to enhance shopping experience.
- Monitored expiration dates and rotated stock to minimize waste and ensure product freshness.
- Resolved customer inquiries promptly, fostering positive relationships and encouraging repeat business.
Education
Culinary Arts - Culinary Arts
Mountainland Applied Technology College
Lehi, UT01.2017
Skills
- Customer service
- Product knowledge
- Time management
- Customer engagement
- Team leadership
- Food preparation
- Operational efficiency
Timeline
Assistant Manager
Casa Salza
07.2022 - Current
Assistant Lead Pastry Chef
Kneaders Bakery & Cafe
02.2017 - 06.2022
Customer Support Representative
Landvoice
01.2015 - 01.2017
Customer Support Representative
Nintendo Customer Support Via Teleperformance
01.2013 - 01.2015
Retail Store Clerk
Sprouts
2012 - 2013
Culinary Arts - Culinary Arts
Mountainland Applied Technology College