Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Robin Cooper

Robin Cooper

Beech Island,SC

Summary

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Customer Returns Associate

Amazon
01.2023 - Current
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Consistently received rate of customer satisfaction
  • Defused escalated situations to retain customer satisfaction and loyalty
  • Inspected returned items to identify damage or defects, documenting information in database
  • Worked with team members to facilitate efficient returns and provide outstanding customer service
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals
  • Operated warehouse equipment to unload, move and store returned items in designated areas
  • Examined merchandise to determine problems and evaluate for possible solutions or repair
  • Cleaned and disposed of boxes and packing material to maintain general housekeeping
  • Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies
  • Rotated through various departments to meet demands of business
  • Input clear customer account notes in internal computer systems to document return reasons
  • Identified critical distribution issues and reported to team leader or supervisor
  • Attached identifying tags to track returned items and put back into stock

Receptionist

Dee and Toia Auto Sales, LLC
03.2019 - 12.2023
  • Scheduled and confirmed appointments
  • Answered and directed incoming calls using multi-line telephone system
  • Served visitors by greeting, welcoming and directing to appropriate personnel
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
  • Processed payments and updated accounts to reflect balance changes
  • Updated and recorded customer or client information to maintain accounts
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
  • Greeted visitors entering establishment to determine nature and purpose of visit
  • Scheduled appointments and maintained and updated appointment calendars
  • Maintained business office inventory and equipment by checking stock for needed supplies
  • Maintained client accounts by obtaining, recording and updating personal and financial information
  • Supplied callers with office address and directions, employee email addresses and phone extensions
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel
  • Sorted incoming mail and directed to correct personnel each day
  • Greeted and directed visitors to appropriate personnel and answered average of calls and emails daily

Housekeeping

GCA Service Group
08.2017 - 06.2018
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance
  • Used cleaning chemicals following proper guidelines
  • Cleaned building floors by sweeping, mopping and scrubbing
  • Maintained and organized cleaning supplies stock
  • Interacted pleasantly with clients and guests when performing daily duties
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing

Education

High School Diploma -

Silver Bluff High School
Aiken, SC
06.2010

Skills

  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Customer Service
  • Issue and Complaint Resolution

Accomplishments

Promoted to Refurb technician since beginning at Amazon

Timeline

Customer Returns Associate

Amazon
01.2023 - Current

Receptionist

Dee and Toia Auto Sales, LLC
03.2019 - 12.2023

Housekeeping

GCA Service Group
08.2017 - 06.2018

High School Diploma -

Silver Bluff High School

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Robin Cooper