ROBIN CUELLAR
Glendale,AZ
Summary
Detail-oriented insurance professional with over 15+ years of progressive experience in underwriting support, training and account management. Proven success in multi-line commercial insurance, regulatory filings, and system enhancements. Known for excellent communication, strong technical aptitude, training effectiveness and dedication to policy accuracy and service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Associate Underwriter / Trainer
Western Skies MGA
06.2023 - Current
- Served as liaison between brokers and carriers for towing company accounts.
- Supported underwriting teams with bind requests, renewals, and endorsements.
- Conducted MVR reviews and complete State and Federal regulatory filings.
- Performed company research using SAFER, OFAC, and other sources.
- Ensured policy accuracy and maintain agent communication throughout the issuance process.
Senior Underwriting Assistant / Trainer
Federated Mutual Insurance
08.2018 - 06.2023
- Partnered with leadership to develop platforms for rate, quote, bind and policy lifecycle platforms across multiple lines.
- Processed quotes, new business, renewals, audits, and endorsements for commercial clients.
- Trained new underwriting assistant staff, implemented training curriculum and ensured submission quality.
- Ensured complete and timely policy issuance with underwriters and marketing reps.
- Contributed to strategic initiatives and promoted company culture.
Senior Underwriting Assistant
Federated Mutual Insurance
09.2016 - 07.2018
- Supported underwriting for commercial and special accounts.
- Provided mentorship and quality assurance for junior staff.
- Collaborated on platform upgrades and system process improvements.
Underwriting Assistant
Federated Mutual Insurance
08.2007 - 09.2016
- Handled underwriting transactions including quotes, renewals, and audits.
- Maintained high-volume workflow with strong accuracy and detail.
- Collaborated with underwriting and marketing to ensure timely policy delivery.
Education
High School - General Studies
Ironwood High School
Glendale, AZCoursework in Accounting & Human Resource Management
Arizona State University West
Glendale, AZSkills
- Multi-line Underwriting Support (Property, GL, Auto, WC, Umbrella, etc)
- Insurance Operations & Policy Lifecycle
- Training, Mentorship & Development
- State and Federal Regulatory Filings
- MVR Review & Background Analysis (SAFER, OFAC)
- Client and Carrier Relationship Management
- Workflow & Time Management
Certification
- AINS – Associate in General Insurance
- Annual Anti-Fraud Training
Timeline
Senior Associate Underwriter / Trainer
Western Skies MGA
06.2023 - Current
Senior Underwriting Assistant / Trainer
Federated Mutual Insurance
08.2018 - 06.2023
Senior Underwriting Assistant
Federated Mutual Insurance
09.2016 - 07.2018
Underwriting Assistant
Federated Mutual Insurance
08.2007 - 09.2016
Coursework in Accounting & Human Resource Management
Arizona State University West
High School - General Studies
Ironwood High School
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