Robin Dees

Completed post-billing verification of medical insurance details for precision.

Updated forms to improve compliance and operational effectiveness.

Managed patient preparation for medical examinations, focusing on clear communication.

Performed routine assessments to support smooth patient experiences with healthcare providers.

• Entered searches for accurate policyholder information using company software.
• Handled calls efficiently, achieving satisfactory resolutions for customers and the company.
• Developed rapport with customers through active listening, resulting in positive feedback.
• Trained new Customer Service Representatives on policies, procedures, and best practices.
• Delivered prompt service to prioritize customer needs effectively.
• Addressed inquiries to ensure satisfaction and enhance service experience.

• Navigat to complex challenges, greatly elevating customer satisfaction and service delivery.
• Entering label/weight information, into retail data system scales.

• Implemented team work tools to enhance communication to boost productivity.
• Increased customer satisfaction with thorough product demonstrations and personalized advice.
• Listened to customer needs and desires to identify and recommend optimal products.