Robin Doyle

Collaborate with front desk to respond to guest requests and promote positive experience.

Review employee performance and devise improvement plan to achieve goals.

Assess daily workloads, schedule and plan daily assignments and oversee numerous projects.

Establish and enforce procedures and work standards, promoting team performance and safety.

Answer phone calls and emails to provide information resulting in effective business correspondence.

Respond effectively to sensitive inquiries or complaints.

Reconcile daily monetary variance reports and comparing against past variances to isolate and address possible causes.

Investigate and resolve account issues to maintain current and accurate money systems.

Finalized and processed paperwork with local, state and federal government authorities.

Responded to state and federal tax notices by preparing written responses or tax return amendments.

Analyzed unaudited financial statements to determine adjustments for accurate tax treatment.

Printing of client refund checks, collection and secured filing of client records.