ROBIN EDWARDS
Customer Service
Buffalo,MN
Summary
Administrative Professional with 20+ years of experience and a strong background in customer service, data entry, and communications. Seeking a position where my skills and experience can enhance an organizations overall growth and success.
Overview
28
28
years of professional experience
Work History
Billing Specialist
D & E Transport Inc.
Clearwater, MN
10.2022 - 02.2025
- Collaborate with 5 or more external departments to resolve billing inquiries and disputes, and make necessary adjustments.
- Provide excellent customer service between drivers, brokers, and customers, while maintaining positive relationships.
- Gather pertinent documents, e.g., bills of lading, permits, escort fees, and tolls.
- Process accurate and timely invoices, ensuring that policies and procedures are in compliance.
Customer Service Representative
Glass Doctor
Eden Prairie, Minnesota
01.1997 - 10.2022
- Administrate liaison for customers and installation technicians.
- Office management duties include data entry, account balancing, inventory, and purchasing.
- Prepare job performance cost analysis reports using MS Word and WordPerfect.
- Handle complaints and resolve issues professionally and efficiently.
- Multi-task greeting customers, answering telephone calls and respond to emails.
- Organize and prepare the job packet, including finding product availability, and pricing within project timelines.
Education
Associate of Arts - Human Resources Management
NHCC
Brooklyn Park, MNSkills
- Invoice processing
- Billing adjustments
- Relationship management
- Organizational skills
- Payment transactions
- Document management
- Data analysis
- Customer service
- Attention to detail
- Time management
Timeline
Billing Specialist
D & E Transport Inc.
10.2022 - 02.2025
Customer Service Representative
Glass Doctor
01.1997 - 10.2022
Associate of Arts - Human Resources Management
NHCC
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