Summary
Overview
Work History
Education
Skills
Certification
Awards
Community Service
Timeline
Generic

ROBIN FENTRESS

Saginaw

Summary

Results-driven professional with more than 20 years in healthcare, customer service, and insurance industries. Certified in Medical Billing & Coding and licensed in Life and Health Insurance. Recognized for effective leadership and organizational capabilities in various roles, including community coordination and family support.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Insurance Agent

Bankers Life
01.2016 - Current
  • Supported families with financial planning strategies to manage unforeseen life events.
  • Delivered education on insurance policies and coverage options to enhance preparedness.
  • Recognized with multiple awards for exceptional client service and sales achievements.
  • Guided clients through Medicare and Medicaid plans, clarifying all aspects of coverage.

Cashier & Membership Marketer

Sam's Club
01.2013 - 01.2014
  • Directed register operations and initiated membership promotions to drive sales.
  • Earned recognition for superior customer service and adept communication skills.
  • Organized monthly activities to strengthen company outreach and member acquisition.

Head Cook & Union Representative

Hoyt Nursing Home
01.1995 - 01.2012
  • - Oversaw daily kitchen operations and dietary planning
  • - Served as union rep advocating for employee rights and concerns

Education

Certification - Medical Billing and Coding

Central Michigan University
05.2025

Coursework - Healthcare/CDM

University of North Dakota
01.2014

Diploma -

Saginaw High School
01.1994

Skills

  • Claims processing and billing
  • Medical coding and terminology
  • HCPCS expertise
  • Client communication
  • Leadership development
  • Family advocacy
  • Public speaking
  • Meal preparation
  • Community engagement

Certification

  • - Certified Medical Billing & Coding Specialist
  • - Licensed Life & Health Insurance Agent - Michigan
  • - State Certified Foster Parent

Awards

- Agent of the Year - Bankers Life, - Life Sales Award, - Member of the Month

Community Service

- Children's Church Coordinator, - Motivational Speaker & Gospel Dancer, - Active Member in Church & Community Events

Timeline

Insurance Agent

Bankers Life
01.2016 - Current

Cashier & Membership Marketer

Sam's Club
01.2013 - 01.2014

Head Cook & Union Representative

Hoyt Nursing Home
01.1995 - 01.2012

Certification - Medical Billing and Coding

Central Michigan University

Coursework - Healthcare/CDM

University of North Dakota

Diploma -

Saginaw High School

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