Rosy Frye
Dalton
Summary
Dynamic insurance agent with a proven track record at Allstate Kyer Agency, excelling in client relations and conflict resolution. Adept at customizing insurance solutions and enhancing customer engagement, I successfully developed a referral program that expanded the client base. Licensed and committed to professionalism, I ensure optimal coverage and satisfaction for clients.
Overview
24
24
years of professional experience
Work History
Insurance Agent
Allstate Kyer Agency
06.2004 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Developed referral program that increased client base through satisfied customer recommendations.
- Finalized sales and collected necessary deposits.
Insurance Agent
Chad Painter State Farm
01.2003 - 05.2004
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed customer needs to provide customized insurance solutions.
- Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
Customer Service Representative
Alltel Communications
01.2001 - 12.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Criminal Justice
Dalton State College
Dalton, GA12-2024
Bachelor of Arts - Political Science
Dalton State College
Dalton, GA05-1998
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Client relations
- Customer engagement
- Policy changes
- Billing inquiries
- Claims information gathering
- Conflict resolution
- Customer relations
- Paperwork processing
- Microsoft outlook
- Microsoft PowerPoint
Languages
Spanish
Full Professional
Timeline
Insurance Agent
Allstate Kyer Agency
06.2004 - Current
Insurance Agent
Chad Painter State Farm
01.2003 - 05.2004
Customer Service Representative
Alltel Communications
01.2001 - 12.2002
Bachelor of Science - Criminal Justice
Dalton State College
Bachelor of Arts - Political Science
Dalton State College
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