Robin F. Romero
New Iberia,LA
Summary
Dedicated and detail-oriented administrative professional with experience providing exceptional customer service, managing confidential information, and supporting daily office operations in a fast-paced environment. Committed to professionalism, efficiency, multitasking, and maintaining accurate records. Works effectively both independently and as part of a team.
Overview
22
22
years of professional experience
Work History
Receptionist
Iberia Parish Government Probation and Parole Office
New Iberia, LA
07.2026 - Current
- Managed incoming calls, ensuring timely and professional responses.
- Greeted visitors and directed them to appropriate personnel or services.
- Responded to inquiries with professionalism, ensuring a positive visitor experience.
- Utilized office software to manage communications and document filing systems.
- Collaborated with team members to improve front desk operations and workflow efficiency.
- Provided information on services offered by the probation and parole office to the public.
- Assisted in processing documents and maintaining accurate records.
Guest Services Staff Member
Zoosiana
Broussard, LA
03.2026 - Current
- Managed ticket sales and admissions, ensuring efficient guest flow into the facility.
- Assisted guests with inquiries and provided information about exhibits and events.
- Collaborated with team members to address guest needs promptly and effectively.
- Maintained cleanliness and organization of guest areas to enhance visitor experience.
- Supported special events by setting up activities and coordinating logistics with vendors.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Collaborated with staff to maintain cleanliness and orderliness of restroom facilities and grounds.
- Developed rapport with frequent guests, leading to increased loyalty and repeat bookings.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained accurate cash drawers and balanced registers at shift end.
Customer Care Specialist
Spanish Trail Animal Hospital
New Iberia, LA
08.2024 - 08.2025
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Educated pet owners on hospital services and preventative care options available.
- Managed appointment scheduling, ensuring efficient time allocation for veterinary staff.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Collaborated with veterinary team to ensure smooth operation during peak hours.
- Handled billing and payment processing, ensuring accuracy in transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Responded to customer inquiries via phone, email and web-based platforms.
Elementary School Teacher
Iberia Parish School Board
New Iberia, LA
05.2006 - 05.2024
- Assessed student performance through regular evaluations to tailor instruction to individual needs.
- Collaborated with parents and faculty to address student challenges and improve learning outcomes.
- Spearheaded initiatives to integrate social-emotional learning into daily lessons, improving student well-being.
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Designed and presented lesson plans in one or more academic subjects using a variety of teaching techniques to appeal to various learning styles within the assigned grade level.
- Fostered a positive classroom environment promoting student collaboration and participation.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Taught core subjects of math, science, technology, and history.
- Participated in after-school tutoring programs, offering individualized support for students struggling academically.
- Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
- Prepared and administered grade-specific tests and examinations regulated by the school district to monitor students' growth and to report progress to parents.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Met with parents to review Individualized Education Plans for at-risk students.
- Pursued professional development during summer months to maintain certification and extend skills.
- Served as a liaison between the school administration and families during parent-teacher conferences, ensuring clear communication about expectations and areas of improvement for each child.
- Managed classroom resources efficiently to ensure a conducive learning environment, optimizing use of educational materials and space.
- Encouraged student leadership by establishing roles and responsibilities within the classroom.
Elementary School Teacher
St. Mary Parish School Board
Centerville, LA
01.2005 - 05.2006
- Developed and implemented engaging lesson plans aligned with state curriculum standards.
- Utilized various educational technologies to enhance instructional delivery and student engagement.
- Mentored new teachers, providing guidance on classroom management and instructional strategies.
- Led professional development workshops focused on innovative teaching methodologies and best practices.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
Education
Bachelor of Arts - Mass Communications
University of Louisiana At Lafayette
Lafayette, LA05-2002
Skills
- Organization skills
- Time management
- Data entry
- Customer/Client relations
- File management
- Professional demeanor
- Documentation and reporting
- Security awareness
- Attention to detail
- Collaborative team player
Timeline
Receptionist
Iberia Parish Government Probation and Parole Office
07.2026 - Current
Guest Services Staff Member
Zoosiana
03.2026 - Current
Customer Care Specialist
Spanish Trail Animal Hospital
08.2024 - 08.2025
Elementary School Teacher
Iberia Parish School Board
05.2006 - 05.2024
Elementary School Teacher
St. Mary Parish School Board
01.2005 - 05.2006
Bachelor of Arts - Mass Communications
University of Louisiana At Lafayette