Robin Hale
San Antonio,TX
Summary
Proven leader in territory expansion and relationship building, I significantly increased Patterson Veterinary Supply's sales from $500k to $14M. Specializing in customer relationship management and sales expertise, I consistently ranked in the top 10 for business growth, achieving Counsel of Excellence twice. My approach fosters team collaboration and drives unparalleled business growth.
Overview
37
37
years of professional experience
Work History
Territory Manager
Patterson Veterinary Supply
04.2019 - Current
- Developed strong relationships with key decision-makers, gaining trust and loyalty in the territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful relationships by building rapport and maintaining consistent communication.
- Achieved and exceeded sales goals and grew my business by by cultivating and securing new customer relationships.
- Demonstrated ongoing success by consistently ranking in the top 10 for annual business growth from 2019-2023, resulting in multiple award acknowledgements.
- Achieved Counsel of Excellence for two consecutive years as a highly regarded top performer.
- Achieved outstanding success by being selected as the Rookie of the Year, establishing myself as a top performer within first twelve months
- Successfully grew territory sales from $500k to $14M in just five years.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Practice Manager
Loop 410 Veterinary Hospital
04.2008 - 05.2019
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered pharmaceuticals and supplies and managed inventory levels.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Collaborated with doctors and vendors to develop comprehensive patient care protocol and provide highest quality of care.
- Developed strong relationships with clients, ensuring a high level of patient care and satisfaction throughout their experience.
- Performed accounting, budgeting, and financial reporting.
Veterinary Practice Manager
Dixie Drive Animal Hospital
01.1988 - 08.2005
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Collaborated with Doctor and vendors to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and maintained inventory levels.
- Co owner of the practice- did anything that was needed to support the doctor, team and clients.
Education
High School Diploma -
Brazoswood Hight School
Clute, TX05.1981
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Sales expertise
- Goals and performance
- Sales Training
- Relationship Building
- Business Growth
- Territory Management
- Territory expansion
- Budget Management
- Account Management
- Customer Service
- Goal Setting and Achievement
- Rapport and relationship building
Timeline
Territory Manager
Patterson Veterinary Supply
04.2019 - Current
Practice Manager
Loop 410 Veterinary Hospital
04.2008 - 05.2019
Veterinary Practice Manager
Dixie Drive Animal Hospital
01.1988 - 08.2005
High School Diploma -
Brazoswood Hight School
Similar Profiles
Pamela DeNuttePamela DeNutte
TERRITORY SALES MANAGER at Patterson Veterinary SupplyTERRITORY SALES MANAGER at Patterson Veterinary Supply
Timothy BeersTimothy Beers
National Contract Coordinator at Patterson VeterinaryNational Contract Coordinator at Patterson Veterinary
ANGELINA GONZALEZANGELINA GONZALEZ
General Warehouse Associate Trainee at Patterson Supply Chain & logistics Training CenterGeneral Warehouse Associate Trainee at Patterson Supply Chain & logistics Training Center