Robin Hamp
Olmsted Falls,OH
Summary
Proactive Customer Service Representative and Flight Attendant with extensive experience managing high-stress situations and resolving disputes with empathy. Skilled in handling escalated calls, adhering to safety regulations, and providing exceptional in-flight service. Strong problem-solving abilities and active listening skills enhance customer satisfaction and loyalty. Twenty five years of customer service in the airline industry.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Pharmacy, Retail
2022.03 - 2024.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Flight Attendant
Continental/United Airlines
1996.12 - 2022.06
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Associate of Arts - Medical Adminiatration
University of Phoenix
Sacramento, CA Online01.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Certification
Certified in First aid and CPR for 25 years. Qualified annually per FAA requirements
Timeline
Customer Service Representative
CVS Pharmacy, Retail
2022.03 - 2024.05
Flight Attendant
Continental/United Airlines
1996.12 - 2022.06
Associate of Arts - Medical Adminiatration
University of Phoenix
Certified in First aid and CPR for 25 years. Qualified annually per FAA requirements
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