Robin Henderson
Glen Burnie,MD
Summary
Experienced professional offering proven safety record, performance-oriented nature and strong history of accomplishment in environments. Background training and mentoring team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.
Overview
20
20
years of professional experience
Work History
Service Coordinator
Baltimore City Health Department
Baltimore, MD
04.2023 - Current
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
Transportation Supervisor
t&r transportion
Severn, MD
08.2004 - 08.2019
- Coordinated daily transportation operations, including scheduling and routing of drivers.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Developed and implemented policies for efficient use of resources and improved customer service delivery.
- Maintained accurate records of vehicle maintenance, mileage logs, fuel usage, and other related information.
- Reviewed invoices for accuracy and negotiated contracts with vendors to secure best rates available.
- Ensured fleet vehicles were properly maintained in accordance with manufacturer's specifications.
- Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.
Education
Business Administration
Salisbury University
Salisbury, MD05-1996
Skills
- Community resource expertise
- Notetaking and documentation
- Ongoing client support
- Community liaison
- Resource Utilization
- Family service plans
Timeline
Service Coordinator
Baltimore City Health Department
04.2023 - Current
Transportation Supervisor
t&r transportion
08.2004 - 08.2019
Business Administration
Salisbury University
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