Robin Henson
Fort Worth,TX
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, Clinical Operations
Cook Children's Physician Network
01.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Pediatric Nurse Practitioner Primary Care
Cook Children's Physician Network
01.2020 - 01.2022
- Provided anticipatory guidance to pediatric patients and families concerning areas such as vaccine administration, developmental milestones and nutrition and hygiene practices.
- Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
- Diagnosed and responded to illnesses and physical conditions through prescription of medication and health counseling and education.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to concerns.
- Analyzed and interpreted patients' histories, symptoms, physical findings, and diagnostic information to develop appropriate diagnosis.
- Performed well-child visits, monitoring developmental milestones, growth patterns, nutrition status, and overall health of pediatric patients from infancy through adolescence.
- Provided acute care services for urgent issues such as infections or injuries while maintaining a compassionate bedside manner.
- Assessed and managed behavioral health concerns among pediatric patients, providing appropriate interventions, resources, and referrals when needed.
- Utilized electronic health records systems proficiently for accurate documentation and efficient coordination of care.
Advance Practice Provider Supervisor Urgent Care
Cook Children's Physician Network
01.2015 - 01.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Pediatric Nurse Practitioner Pediatric GI
Cook Children's Physician Network
12.2010 - 12.2015
- Identified common pediatric and adolescent illnesses to plan and implement interventions and management.
- Established and implemented developmental screening initiatives to detect delays in young children.
- Evaluated response of patients to interventions by reviewing clinical outcomes, goals met and patient and family satisfaction.
- Formulated plans of care to optimize child's health potential and minimize physical and psychological complications.
- Evaluated child's response to treatment through phone calls and follow up visits.
- Maintained up-to-date knowledge of evidence-based practices through ongoing professional development opportunities and participation in industry conferences.
- Mentored nursing students during clinical rotations, fostering a supportive learning environment and promoting professional growth.
Education
Doctor of Nursing Practice - Nursing
Texas Woman's University
Denton, TX05-2010
MS Nursing- Pediatric Nurse Practitioner - Pediatrics
UT Arlington School of Nursing
Arlington, TXBachelor of Science - Nursing
UT Arlington School of Nursing
Arlington, TXSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Team management
- Strategies and goals
- Charismatic leader
- Legal and regulatory compliance
- Partnerships and alliances
Accomplishments
- Earned College of Urgent Care Fellow" for professional accomplishments and national recognition. First Nurse Practitioner to attain this position.
- UCLA Well-Child Care Practice Redesign Panel. Nominated by National NAPNAP to represent pediatric nurse practitioners.
- Participated in multiple executive committees/boards: Pediatric Injury Prevention Team (OUHSC, Tulsa), Speaker's Bureau Abbott Nutrition and Nutricia, NAPNAP Public Relations Chair, President and Past-President.
- Lean Six Sigma Yellow Belt
- Participate in Cook Children's Antibiotic Stewardship, Infection Prevention and Control, Immunization Task Force, Quality Improvement, Policies and Procedures, Measles Command Center, and Language Services committees.
Certification
- Lean Six Sigma Yellow Belt Training -2010
- National Association of Pediatric Nurse Practitioners- Fellow
- National Lipid Association
- Sigma Theta Tau
- National Organization of Nurse Practitioner Faculties
Additional Information
I have also served as adjunct clinical faculty in various nursing institutions: UT Arlington (undergraduate and graduate), Texas Women's University (doctoral faculty), Texas A&M Corpus Christy, OU College of Nursing (NP program).
Multiple publications, presentations (national and local), and quality/research projects (list available upon request).
Timeline
Director, Clinical Operations
Cook Children's Physician Network
01.2022 - Current
Pediatric Nurse Practitioner Primary Care
Cook Children's Physician Network
01.2020 - 01.2022
Advance Practice Provider Supervisor Urgent Care
Cook Children's Physician Network
01.2015 - 01.2020
Pediatric Nurse Practitioner Pediatric GI
Cook Children's Physician Network
12.2010 - 12.2015
Doctor of Nursing Practice - Nursing
Texas Woman's University
MS Nursing- Pediatric Nurse Practitioner - Pediatrics
UT Arlington School of Nursing
Bachelor of Science - Nursing
UT Arlington School of Nursing
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