Robin Highfill
Lowe's
Dunn,NC
7
years of professional experience
Dynamic professional with a proven track record at Lowe's, excelling in customer service and time management. Successfully implemented efficient checkout processes, significantly reducing customer wait times. Adept at training staff and optimizing operations, fostering a positive work environment while ensuring financial integrity and operational excellence.
Work History
Head Cashier
2 Years 9 Months- Supervised daily cash register operations, ensuring accuracy in transactions.
- Trained new cashiers on customer service best practices and point-of-sale systems.
- Managed cash drawer reconciliation, identifying discrepancies to maintain financial integrity.
- Implemented efficient checkout processes, reducing customer wait times during peak hours.
Shift Supervisor
3 Years 6 Months- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Managed inventory levels, optimizing stock availability for peak service periods.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
Education
Associate of Science - Human Services
Skills
Customer service
Positive attitude
Time management strength
Store opening/closing procedures
Timeline
Head Cashier
Lowe's
09.2023 - CurrentRead More
Shift Supervisor
WaffleHouse
07.2019 - 01.2023Read More
Nash Community College
Associate of Science from Human Services
Read More