Robin Howell
Houston,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Starbucks Coffee Company, excelling in customer service and team leadership. Proven ability to enhance client relations and streamline operations, leveraging strong organizational skills and effective problem-solving to boost sales and ensure a welcoming environment. Committed to delivering exceptional service and fostering positive customer experiences.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
11
11
years of professional experience
Work History
Receptionist
Tommie Vaughn Motors
1201 N Shepherd Dr
09.2025 - Current
- Greeted and assisted customers, providing exceptional service to enhance visitor experience.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Log in registration stickers and call each customer to let them know they are ready for pick up.
- Resolved customer problems and complaints.
- Maintained organized reception area, ensuring a welcoming environment for all visitors.
- Help the accounting department with invoices
- Mail out refund checks and invoices
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Associate
Tillys Retail Company
Houston, TX
02.2025 - 09.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store presentation.
- Processed transactions accurately and efficiently at point-of-sale system.
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Executed inventory management tasks, including restocking shelves and tracking product availability.
- Engaged in promotional activities to drive traffic and elevate store visibility within community.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barista Shift Supervisor
Starbucks Coffee Company
Houston, TX
08.2015 - 12.2024
- Supervised daily operations, ensuring efficient workflow and high-quality beverage preparation.
- Trained and mentored new baristas on product knowledge and customer service standards.
- Managed inventory levels, placing orders to maintain adequate stock of supplies.
- Ensured compliance with health and safety regulations during all shifts.
- Resolved customer complaints promptly, fostering a positive store environment.
- Monitored team performance, providing feedback to improve service delivery and efficiency.
- Assisted in scheduling shifts, optimizing staff coverage for peak hours and events.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
Education
High School Diploma -
Cypress Ranch High School
Houston, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Greeting and seating clients
- Mail handling
- Customer/Client relations
- Phone etiquette
- Front desk operations
- Positive and professional
- Recordkeeping and bookkeeping
- Customer service
- Attention to detail
- Problem-solving
- Call answering and routing
Timeline
Receptionist
Tommie Vaughn Motors
09.2025 - Current
Sales Associate
Tillys Retail Company
02.2025 - 09.2025
Barista Shift Supervisor
Starbucks Coffee Company
08.2015 - 12.2024
High School Diploma -
Cypress Ranch High School